Temp Customer Service Representative
OSI Systems, Hawthorne, CA, United States
Customer Service Representative
OSI Optoelectronics is seeking a Customer Service Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via phone and email, to handle a variety of pre-sales and/or post-sales functions. They will process orders, returns, and assists customers with any other needs related to existing or future orders. They will also work closely with the department supervisor on assigned tasks that affect the day-to-day department activities. Responsibilities include: Providing timely customer service to customers via phone and email in the designated territory for all assigned divisions; troubleshooting/researching issues, and working with other departments (e.g., Manufacturing, Quality, Shipping/Receiving) and the Sales Manager as needed. Running the monthly backlog report and working with other locations to obtain updates on backlog assigned by the supervisor. Communicating changes regarding shipment dates to other customer service personnel and assigned customers. Processing orders by entering customer POs into the ERP system, and providing customers with any information related to customer PO as needed, such as tracking, invoices, order confirmations, quotes, etc., for the assigned divisions. Responsible for the complete RMA cycle for all assigned divisions. Processing credit card payments through the company credit card system in accordance with internal procedures; ensuring required authorizations are obtained and payment records are accurately documented and routed for the group. Processing standard catalog quotes through our ERP system; confirming product configuration, availability/lead time, and commercial terms per guidelines, and routing non-standard requests to Sales or Pricing as appropriate. Upholding the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrating behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications include: High School Diploma or equivalent required. 2+ years' experience in customer service required. Excellent written and verbal communication skills are essential. Must be a team player with a positive attitude and demeanor. Must have ability to prioritize competing requests and meet deadlines in a fast-paced environment. Must be highly organized with excellent attention to detail. Excellent working knowledge of Outlook, Excel, Word, and PowerPoint is needed. Must be professional with a customer-first mindset with sound judgement for when to escalate issues. Must have ability to read, write, and communicate effectively in the business language (English). Please review our benefits here: Life at OSI The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
OSI Optoelectronics is seeking a Customer Service Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via phone and email, to handle a variety of pre-sales and/or post-sales functions. They will process orders, returns, and assists customers with any other needs related to existing or future orders. They will also work closely with the department supervisor on assigned tasks that affect the day-to-day department activities. Responsibilities include: Providing timely customer service to customers via phone and email in the designated territory for all assigned divisions; troubleshooting/researching issues, and working with other departments (e.g., Manufacturing, Quality, Shipping/Receiving) and the Sales Manager as needed. Running the monthly backlog report and working with other locations to obtain updates on backlog assigned by the supervisor. Communicating changes regarding shipment dates to other customer service personnel and assigned customers. Processing orders by entering customer POs into the ERP system, and providing customers with any information related to customer PO as needed, such as tracking, invoices, order confirmations, quotes, etc., for the assigned divisions. Responsible for the complete RMA cycle for all assigned divisions. Processing credit card payments through the company credit card system in accordance with internal procedures; ensuring required authorizations are obtained and payment records are accurately documented and routed for the group. Processing standard catalog quotes through our ERP system; confirming product configuration, availability/lead time, and commercial terms per guidelines, and routing non-standard requests to Sales or Pricing as appropriate. Upholding the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrating behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications include: High School Diploma or equivalent required. 2+ years' experience in customer service required. Excellent written and verbal communication skills are essential. Must be a team player with a positive attitude and demeanor. Must have ability to prioritize competing requests and meet deadlines in a fast-paced environment. Must be highly organized with excellent attention to detail. Excellent working knowledge of Outlook, Excel, Word, and PowerPoint is needed. Must be professional with a customer-first mindset with sound judgement for when to escalate issues. Must have ability to read, write, and communicate effectively in the business language (English). Please review our benefits here: Life at OSI The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.