Event Manager
Loews Hotels, Arlington, TX, United States
Event Manager
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels. The ideal candidate will be a creative solution seeker that exercises flexibility to determine best outcomes. They will be an effective communicator, leading all interactions with empathy and professionalism. They will be a forward thinker with an analytical approach to drive positive progress. They will be detail-oriented while maintaining a big picture focus. They will be a masterful time manager, skilled in balancing multiple projects and deadlines. Responsibilities include reviewing all assigned group files including contracts and addenda for accuracy, leading client correspondence including facilitating all client communication and introduction to operational and vendor partners, building client relationships through maintenance of consistent, professional communication and support, outlining all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs, communicating all event details, deadlines, and key documents to clients, obtaining approvals and ensuring client understanding of event planning process, partnering with and advocating for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs, preparing impactful group resumes containing all relevant event information needed for successful operational execution, distributing accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments, determining event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinating and leading those meetings, maintaining accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents, accurately forecasting and reporting out on group food and beverage spend, overseeing group room block performance, and reporting out on rooms utilization, driving incremental banquet food and beverage and room rental revenue to achieve department budget goals, attending all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings, and other duties as assigned. Experience includes minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role, knowledge of hotel operational departments, ability to partner effectively with clients, guests, and all levels of hotel staff and management, proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Delphi experience preferred; diagramming software experience preferred, and ability to work a flexible schedule, including weekends and holidays, as needed.
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels. The ideal candidate will be a creative solution seeker that exercises flexibility to determine best outcomes. They will be an effective communicator, leading all interactions with empathy and professionalism. They will be a forward thinker with an analytical approach to drive positive progress. They will be detail-oriented while maintaining a big picture focus. They will be a masterful time manager, skilled in balancing multiple projects and deadlines. Responsibilities include reviewing all assigned group files including contracts and addenda for accuracy, leading client correspondence including facilitating all client communication and introduction to operational and vendor partners, building client relationships through maintenance of consistent, professional communication and support, outlining all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs, communicating all event details, deadlines, and key documents to clients, obtaining approvals and ensuring client understanding of event planning process, partnering with and advocating for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs, preparing impactful group resumes containing all relevant event information needed for successful operational execution, distributing accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments, determining event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinating and leading those meetings, maintaining accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents, accurately forecasting and reporting out on group food and beverage spend, overseeing group room block performance, and reporting out on rooms utilization, driving incremental banquet food and beverage and room rental revenue to achieve department budget goals, attending all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings, and other duties as assigned. Experience includes minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role, knowledge of hotel operational departments, ability to partner effectively with clients, guests, and all levels of hotel staff and management, proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Delphi experience preferred; diagramming software experience preferred, and ability to work a flexible schedule, including weekends and holidays, as needed.