Customer Service Representative I - Genetics

* Greets, directs and assists all customers.* Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary.* Responds promptly to customer's concerns and follow up when applicable. May provide information on department products available for purchase and process transactions.* Responsible for main department telephones lines and email account.* Responsible for the appearance of the reception area and front desk area. Must be kept neat and well stocked with supplies utilized by customers and staff.* Maintains files.* Maintains and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases.* Perform other duties as assigned.* Normal office environment.* Ability to work flexible shifts.* Ability to sit or stand for extended periods of time.* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.**Useful Links****Accommodation**If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.**Regulatory Postings**Know Your Rights: Workplace Discrimination is Illegal Poster(; )
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