Customer Service Rep
Smurfit Westrock plc, Aston Mills, PA, United States
Customer Service Rep
Aston PA
Schedule: 8am-4:30pm Monday-Friday
The Opportunity:
As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. The ideal candidate will have a career goal in Sales.
How you will impact Smurfit Westrock
Represent Smurfit Westrock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues, maintaining clear communication with customers on status and resolution
What you need to succeed:
High School diploma or G.E.D.
Must have 3+ years of customer service‑related work experience
Previous experience in manufacturing industry is preferred
Demonstrate a customer‑oriented mindset and ability to operate with customers’ best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Proficient in MS Office, able to learn new software
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
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Aston PA
Schedule: 8am-4:30pm Monday-Friday
The Opportunity:
As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. The ideal candidate will have a career goal in Sales.
How you will impact Smurfit Westrock
Represent Smurfit Westrock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues, maintaining clear communication with customers on status and resolution
What you need to succeed:
High School diploma or G.E.D.
Must have 3+ years of customer service‑related work experience
Previous experience in manufacturing industry is preferred
Demonstrate a customer‑oriented mindset and ability to operate with customers’ best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Proficient in MS Office, able to learn new software
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
#J-18808-Ljbffr