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Dispensary Associate-PT (River North)

Ascend Wellness Holdings, Inc., Chicago, IL, United States


Job Summary
Ascend Wellness Holdings (AWH) of River North-Chicago, IL is looking to hire Part‑Time Dispensary Associates!

Are you someone who is personable, friendly, adapts in a fast‑paced atmosphere and has a team‑player mentality? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you, APPLY TODAY!

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast‑paced environment.

Part‑Time Dispensary Associates work between 15-29 hours a week. Must be flexible to work during the week AM/PM and on weekends.

* This location is under a labor union which means wages, hours, and working conditions are subject to a collective bargaining agreement.

Primary Responsibilities

Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store

Guide customers through sales transactions while offering advice and knowledge as needed or requested

Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained

Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up

Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedure

Continuously develop product knowledge to offer customers the most up‑to‑date information and advice

Respond to customer inquiries in store, online, and over the phone

Accurately use and maintain the point of sale (POS) system in person and over the phone

Accurate cash handling, customer cart management, and ringing of customer transactions

Accurate and timely data entry of customer

Strive to achieve team and individual performance goals

Verify proper paperwork, documentation, and required identification for customers

Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership

Report any observed inconsistencies or hazards to Store Leadership

Maintain a clean, organized, safe and inviting store environment

Complete store opening and closing checklists

Job Requirements

Must be at least 21 years of age

High school diploma or general education degree (GED)

Retail experience preferred, cannabis retail experience a plus

Exceptional customer service skills

Knowledge of basic computer skills

Cannabis point of sale (POS) software a plus

Positive attitude, team player and strong work ethic

Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures

Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry

Must have excellent organization and time management skills

Must be focused, pay close attention to detail

Must be able to internalize training and follow instructions

Must be able to communicate clearly and effectively

EEO Statement
Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

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