Customer Service Representative
Ccffamilyofbrands, North Highlands, CA, United States
Customer Service Representative
California Check Cashing Stores – North Highlands, CA
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with a diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.
Many of our senior leaders launched their careers in this dynamic entry‑level position, and you’ll receive hands‑on training, coaching, and development to support long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, keep reading.
What We Offer Compensation The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits and Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules to boost professional and personal development.
Cross‑brand training enabling movement into opportunities within our eleven brands across the country.
Enrollment in a Key Holder Program to enhance leadership potential and prepare for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Medical insurance coverage options including telemedicine and medical spending account (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑Sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits covering dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
Free access to exclusive discounts from national and local retailers via our Discount Marketplace.
Paid time off that grows with experience, starting with 12 days in the first year.
Relaxed, business casual dress code that includes jeans and sneakers.
*Benefits are based on current offerings and may change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions accurately.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information in a Point of Sale (POS) system with precision and integrity.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time schedule includes a minimum of 40 hours per week.
What We’re Looking For – Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor toward customers and colleagues.
Meticulous attention to detail and the ability to enter data accurately.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and results are considered in accordance with applicable law.
Ability to meet the physical demands of the position, which frequently includes remaining in a stationary position, standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) considered a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. CCF is steadfast in our commitment to help people across the country access short‑term financial services when they need them the most.
Equal Opportunity Employment The Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, uses artificial intelligence tools to assist in its recruitment and hiring process. This company will never ask for banking or other payment information during the interview or hiring process, nor will it conduct an interview via text message. Official email correspondence will come from domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with a diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.
Many of our senior leaders launched their careers in this dynamic entry‑level position, and you’ll receive hands‑on training, coaching, and development to support long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, keep reading.
What We Offer Compensation The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits and Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules to boost professional and personal development.
Cross‑brand training enabling movement into opportunities within our eleven brands across the country.
Enrollment in a Key Holder Program to enhance leadership potential and prepare for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Medical insurance coverage options including telemedicine and medical spending account (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑Sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits covering dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
Free access to exclusive discounts from national and local retailers via our Discount Marketplace.
Paid time off that grows with experience, starting with 12 days in the first year.
Relaxed, business casual dress code that includes jeans and sneakers.
*Benefits are based on current offerings and may change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions accurately.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information in a Point of Sale (POS) system with precision and integrity.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
Participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time schedule includes a minimum of 40 hours per week.
What We’re Looking For – Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor toward customers and colleagues.
Meticulous attention to detail and the ability to enter data accurately.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and results are considered in accordance with applicable law.
Ability to meet the physical demands of the position, which frequently includes remaining in a stationary position, standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) considered a plus and may be required for certain locations.
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. We have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. CCF is steadfast in our commitment to help people across the country access short‑term financial services when they need them the most.
Equal Opportunity Employment The Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, uses artificial intelligence tools to assist in its recruitment and hiring process. This company will never ask for banking or other payment information during the interview or hiring process, nor will it conduct an interview via text message. Official email correspondence will come from domains @ccfi.com. In‑store positions are in person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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