Loan Operations Servicing Associate
German American, Jasper, IN, United States
Job Title
Loan Operations Servicing Associate
Overview As a Loan Operations Servicing Associate, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.
What You’ll Do You will work within a portfolio of existing retail and commercial loans, accurately servicing loan accounts, reconciling general ledger accounts, and processing completed loan correspondence. Your knack for detail comes in handy as you complete requests and review documentation that is sent to external customers, maintaining excellent support documentation. Your communication with both external and internal customers will be key in providing great customer service. This role offers a high degree of daily variety and requires a flexible approach to changing priorities.
What it Takes
Ability to communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical, and mathematical skill, and work independently and as a team member.
Knowledge of automated underwriting and agency guidelines.
Proficient knowledge of Microsoft Office products, including Word and Excel.
Knowledge or strong desire to learn facets of core servicing software and loan products and services.
Bonus Points
Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS.
Benefits
Flexible location: Available in Whitehall, OH; Simpsonville, KY; Jasper, IN; or Evansville, IN.
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays, and bereavement leave.
Education Assistance Program.
Paid parental bonding leave.
Wellness benefits.
Life event coverage.
Service awards.
Financial benefits including 401(k) match, stock purchase plan and more.
Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
Logo wear discounts.
Free checking account, checks and discounted bank services.
Location: Operations Center
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Overview As a Loan Operations Servicing Associate, you utilize industry experience and knowledge to provide support to lending personnel and all other internal customers, creating and maintaining complete and accurate loan files.
What You’ll Do You will work within a portfolio of existing retail and commercial loans, accurately servicing loan accounts, reconciling general ledger accounts, and processing completed loan correspondence. Your knack for detail comes in handy as you complete requests and review documentation that is sent to external customers, maintaining excellent support documentation. Your communication with both external and internal customers will be key in providing great customer service. This role offers a high degree of daily variety and requires a flexible approach to changing priorities.
What it Takes
Ability to communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply solid reasoning, analytical, and mathematical skill, and work independently and as a team member.
Knowledge of automated underwriting and agency guidelines.
Proficient knowledge of Microsoft Office products, including Word and Excel.
Knowledge or strong desire to learn facets of core servicing software and loan products and services.
Bonus Points
Experience working in Encompass, DecisionPro, AUS, LaserPro, GUS.
Benefits
Flexible location: Available in Whitehall, OH; Simpsonville, KY; Jasper, IN; or Evansville, IN.
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays, and bereavement leave.
Education Assistance Program.
Paid parental bonding leave.
Wellness benefits.
Life event coverage.
Service awards.
Financial benefits including 401(k) match, stock purchase plan and more.
Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
Logo wear discounts.
Free checking account, checks and discounted bank services.
Location: Operations Center
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