IT Service Desk Analyst 1, Houston, TX
Key Energy Services, Houston, TX, United States
Job Summary:
Description of the purpose of this job and what it contributes to Key. Includes any dotted line reporting relationship job title, if applicable.
This position provides routine desktop/laptop support and basic repair for Key employees. Work includes troubleshooting and maintaining computer equipment and related accessories and peripherals and supporting all software applications. Incumbent provides customer service by identifying and eliminating technology based interruptions and errors. Bilingual in English and Spanish required.
Essential Duties and Responsibilities:
This section contains a description of the duties and responsibilities assigned to the job. • Receives requests regarding problems with computer equipment and software, addressing problems in a timely manner. • Troubleshoots, identifies and resolves hardware or software issues, determining solutions and providing technical support as appropriate. • Performs diagnostics and other applicable test on hard drives, video cards, etc. and contacts proper vendor or manufacturer for repair or replacement as necessary. • Installs and maintains various software packages, antivirus software, or spy ware removal tools on individual computers, troubleshooting regarding operation of such applications. • Configures or reconfigures new or current laptops/desktops to be deployed into the field or redeployed to other users, or when necessary due to OS corruption. • Creates, modifies and terminates accounts in Key applications and Active Directory • Complies with all Service Desk and IT policies and procedures. • Refers escalation issues and incidents or problems that are beyond this level of expertise to the appropriate analyst or IT specialist for handling. • Performs other related duties as assigned.
Required Qualifications:
Qualifications listed below represent the skills and abilities required for this job. • Bilingual in English and Spanish required. • One (1) year of experience working with Microsoft software products, or IT service desk in a business environment is preferred. • Good communication and interpersonal skills. • Ability to establish effective rapport with all levels of employees and provide professional customer service. • Ability to conduct research into a wide range of computing issues. • Experience working in a team-oriented, collaborative environment with customer service orientation. • Fundamental knowledge of & experience with installing and upgrading software and hardware. • Basic working knowledge of Microsoft Office Products.
Education Requirements:
Education and knowledge listed below represent the demonstrated skill in a specific area required for this job. • Training from technical/business/trade school or college. • A bachelor's degree in IT, computer science or a related field is preferred.
Key Energy Services (Key) is an equal opportunity employer. Key does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, disability, national origin, age, genetic information, military status, status as a Vietnam-era or special disabled veteran, or any other basis protected by federal, state, or local laws.
Description of the purpose of this job and what it contributes to Key. Includes any dotted line reporting relationship job title, if applicable.
This position provides routine desktop/laptop support and basic repair for Key employees. Work includes troubleshooting and maintaining computer equipment and related accessories and peripherals and supporting all software applications. Incumbent provides customer service by identifying and eliminating technology based interruptions and errors. Bilingual in English and Spanish required.
Essential Duties and Responsibilities:
This section contains a description of the duties and responsibilities assigned to the job. • Receives requests regarding problems with computer equipment and software, addressing problems in a timely manner. • Troubleshoots, identifies and resolves hardware or software issues, determining solutions and providing technical support as appropriate. • Performs diagnostics and other applicable test on hard drives, video cards, etc. and contacts proper vendor or manufacturer for repair or replacement as necessary. • Installs and maintains various software packages, antivirus software, or spy ware removal tools on individual computers, troubleshooting regarding operation of such applications. • Configures or reconfigures new or current laptops/desktops to be deployed into the field or redeployed to other users, or when necessary due to OS corruption. • Creates, modifies and terminates accounts in Key applications and Active Directory • Complies with all Service Desk and IT policies and procedures. • Refers escalation issues and incidents or problems that are beyond this level of expertise to the appropriate analyst or IT specialist for handling. • Performs other related duties as assigned.
Required Qualifications:
Qualifications listed below represent the skills and abilities required for this job. • Bilingual in English and Spanish required. • One (1) year of experience working with Microsoft software products, or IT service desk in a business environment is preferred. • Good communication and interpersonal skills. • Ability to establish effective rapport with all levels of employees and provide professional customer service. • Ability to conduct research into a wide range of computing issues. • Experience working in a team-oriented, collaborative environment with customer service orientation. • Fundamental knowledge of & experience with installing and upgrading software and hardware. • Basic working knowledge of Microsoft Office Products.
Education Requirements:
Education and knowledge listed below represent the demonstrated skill in a specific area required for this job. • Training from technical/business/trade school or college. • A bachelor's degree in IT, computer science or a related field is preferred.
Key Energy Services (Key) is an equal opportunity employer. Key does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, disability, national origin, age, genetic information, military status, status as a Vietnam-era or special disabled veteran, or any other basis protected by federal, state, or local laws.