Service Desk Analyst
University of Alaska, Fairbanks, AK, United States
The University of Alaska Fairbanks seeks a tech-savvy people-person to join the team as a Service Desk Analyst. The Service Desk Analyst is a member of the Nanook Technology Services team and serves UAF and UA customers as the first point of contact for technology support, working directly with students, faculty, and staff to resolve issues with desktops, laptops, applications, resource access, and more.
Customer Service Skills
Excellent communication and interpersonal skills to interact effectively with customers.
Ability to explain technical concepts and solutions to non-technical individuals.
Strong customer service orientation and ability to provide support with empathy and patience.
Technical and Analytical Skills
Proficient in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Basic understanding of computer hardware components and peripherals.
Knowledge of Microsoft Office Suite, Google Workspace Suite, and other common business applications.
Critical thinking aptitude to solve complex problems.
Strong understanding of operating systems such as Windows, macOS, and Linux.
Experience with Active Directory, user account management, and permissions.
Logical thinking and troubleshooting methodologies to isolate and resolve problems.
Teamwork and Collaboration
Ability to work effectively in a team environment and collaborate with colleagues.
Willingness to share knowledge, contribute to team discussions, and assist teammates.
Must be able and committed to work within a purpose-focused culture of accountability where you own your results.
Documentation and Reporting
Ability to accurately document support requests, troubleshooting steps, and solutions.
Proficiency in creating clear and concise technical documentation and knowledge articles.
Minimum Qualifications Associates degree and 3 years experience in a relevant field (i.e., Information Technology or a related field), or an equivalent combination of training and experience. Excellent customer service skills. Ability to support and troubleshoot systems, workstations and peripherals.
Position Details This position is located on the Troth Yeddha' campus in Fairbanks, Alaska. It is a full-time, on-site, non-exempt staff position complete with a competitive salary and a full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.
Application review will begin on May 13, 2026. To ensure consideration, please submit your application by 11:55 PM Alaska Standard Time on May 12, 2026.
Contact Information If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.
The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
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Customer Service Skills
Excellent communication and interpersonal skills to interact effectively with customers.
Ability to explain technical concepts and solutions to non-technical individuals.
Strong customer service orientation and ability to provide support with empathy and patience.
Technical and Analytical Skills
Proficient in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Basic understanding of computer hardware components and peripherals.
Knowledge of Microsoft Office Suite, Google Workspace Suite, and other common business applications.
Critical thinking aptitude to solve complex problems.
Strong understanding of operating systems such as Windows, macOS, and Linux.
Experience with Active Directory, user account management, and permissions.
Logical thinking and troubleshooting methodologies to isolate and resolve problems.
Teamwork and Collaboration
Ability to work effectively in a team environment and collaborate with colleagues.
Willingness to share knowledge, contribute to team discussions, and assist teammates.
Must be able and committed to work within a purpose-focused culture of accountability where you own your results.
Documentation and Reporting
Ability to accurately document support requests, troubleshooting steps, and solutions.
Proficiency in creating clear and concise technical documentation and knowledge articles.
Minimum Qualifications Associates degree and 3 years experience in a relevant field (i.e., Information Technology or a related field), or an equivalent combination of training and experience. Excellent customer service skills. Ability to support and troubleshoot systems, workstations and peripherals.
Position Details This position is located on the Troth Yeddha' campus in Fairbanks, Alaska. It is a full-time, on-site, non-exempt staff position complete with a competitive salary and a full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.
Application review will begin on May 13, 2026. To ensure consideration, please submit your application by 11:55 PM Alaska Standard Time on May 12, 2026.
Contact Information If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson@alaska.edu or (907) 474-6664.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada@alaska.edu.
The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
#J-18808-Ljbffr