Member Service Representative I
AmeriCU, Truxton, NY, United States
Member Service Representative I
Location: 3944 NY RT 281 Suite 15 Cortland, NY
Job Id: 2674
# of Openings: 1
Starting Rate: $19.84 to $24.80 per hour (actual rate depends on experience)
Status: Full Time
Position is incentive & bonus eligible
About AmeriCU
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $3 billion, serving over 160,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, employees, and communities. In 2025, we were recognized as one of the Best Companies to Work for in New York State and by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
Responsibilities
Greet members in a professional and enthusiastic manner that encapsulates the MVP-1 Team culture.
Demonstrate a general understanding of AmeriCU’s Strategic Plan and how the role impacts the success of the credit union.
Serve as the primary liaison for introducing members to ITM technology and conducting traditional teller transactions.
Retain, expand, and acquire relationships by referring and cross‑selling credit union products and services through courtesy calls or in person.
Develop a strong partnership with line‑of‑business partners to focus on member acquisition and deepen relationships with current members.
Meet or exceed annual goals.
Serve as the lead trainer in the assigned FC for desk and teller line new hires, and may be asked to provide support in other regional financial centers as needed.
Record encounters with current and prospective members in the credit union CRM system for tracking purposes.
Accurately perform account servicing and file maintenance as required.
Adhere to all credit union and departmental policies and procedures.
Maintain knowledge of and adhere to applicable compliance, operational, and risk controls, including BSA and SAFE Act.
Demonstrate community engagement and involvement.
Benefits
Competitive rates on medical, dental, and vision plans.
Generous contribution to Health Savings Accounts for eligible employees.
Paid holidays.
Paid time off.
Employee appreciation events.
401(k) matching after 1 year of employment.
Employee assistance program.
Tuition reimbursement for full‑time employees after 1 year of employment.
Life insurance and accidental death & dismemberment insurance, free to all full‑time employees.
Enhanced short‑term disability at no cost to the employee.
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Location: 3944 NY RT 281 Suite 15 Cortland, NY
Job Id: 2674
# of Openings: 1
Starting Rate: $19.84 to $24.80 per hour (actual rate depends on experience)
Status: Full Time
Position is incentive & bonus eligible
About AmeriCU
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $3 billion, serving over 160,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, employees, and communities. In 2025, we were recognized as one of the Best Companies to Work for in New York State and by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
Responsibilities
Greet members in a professional and enthusiastic manner that encapsulates the MVP-1 Team culture.
Demonstrate a general understanding of AmeriCU’s Strategic Plan and how the role impacts the success of the credit union.
Serve as the primary liaison for introducing members to ITM technology and conducting traditional teller transactions.
Retain, expand, and acquire relationships by referring and cross‑selling credit union products and services through courtesy calls or in person.
Develop a strong partnership with line‑of‑business partners to focus on member acquisition and deepen relationships with current members.
Meet or exceed annual goals.
Serve as the lead trainer in the assigned FC for desk and teller line new hires, and may be asked to provide support in other regional financial centers as needed.
Record encounters with current and prospective members in the credit union CRM system for tracking purposes.
Accurately perform account servicing and file maintenance as required.
Adhere to all credit union and departmental policies and procedures.
Maintain knowledge of and adhere to applicable compliance, operational, and risk controls, including BSA and SAFE Act.
Demonstrate community engagement and involvement.
Benefits
Competitive rates on medical, dental, and vision plans.
Generous contribution to Health Savings Accounts for eligible employees.
Paid holidays.
Paid time off.
Employee appreciation events.
401(k) matching after 1 year of employment.
Employee assistance program.
Tuition reimbursement for full‑time employees after 1 year of employment.
Life insurance and accidental death & dismemberment insurance, free to all full‑time employees.
Enhanced short‑term disability at no cost to the employee.
#J-18808-Ljbffr