Debit Card Dispute Resolution Specialist

## Job Description# Debit Card Dispute Resolution Specialist**Role:** Debit Card Dispute Resolution Specialist**Location:** Hybrid – Pensacola, FL or Winchester, VA* Review, process, and resolve routine debit card dispute claims in accordance with federal regulations, card network rules, and internal policies* Research and construct chargeback, arbitration, and compliance cases involving financial institutions, processors, and acquirers* Request and review documentation from members and merchants to resolve disputes within mandated timelines* Analyze account activity, transactions, and supporting documentation to determine appropriate corrective actions* Identify transactions eligible for chargebacks and resolve provisional credit adjustments* Track, document, and monitor dispute cases to minimize financial risk* Execute general ledger entries related to dispute cases for month-end balancing* Utilize dispute case management systems and card network tools to complete assigned cases* Communicate with members, merchants, vendors, and financial institutions to resolve cases* Assist with guidance and training of entry-level specialists as needed* Perform additional related duties as assigned* Familiarity with PIN-based debit disputes and/or signature-based chargeback regulations and processes* Experience with financial transaction processing, accounting, auditing, research, or compliance* Strong analytical skills with the ability to review documentation and make sound decisions* Ability to manage multiple cases simultaneously with a high degree of accuracy* Experience working in a high-volume, fast-paced environment* Strong member/customer service and professional communication skills* Ability to interpret and apply regulations, policies, and procedures* Comfortable navigating multiple systems and adapting to new technologies* Strong organizational, time-management, and problem-solving skills* Basic database, research, and analytical skills**Compensation and Benefits:** The pay rate for this position is between $19.00 and $24.00 per hour. Please note that the final rate may be contingent on experience and other factors.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at leaverequest@apexsystems.com or 804-523-8228.*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click*

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