AI Sales & Digital Experience Intern
Nichols College, Dudley, MA, United States
and the job listing Expires on April 25, 2026
Internship Exploring General Business & Beyond
About KION North America
KION North America is a leading manufacturer of material‑handling equipment, committed to innovation, operational excellence, and creating next‑generation supply chain solutions. KION North America is expanding its digital ecosystem and embracing AI‑driven solutions to enhance customer experience. This internship gives you the rare chance to help build and launch an AI-powered digital agent using Salesforce technologies. Work with Digital Product Management and Salesforce teams to design and test an AI‑powered sales and support agent that improves lead generation and customer engagement. What You’ll Do
Support design and configuration of a Salesforce Agentforce AI agent. Help build conversation flows, prompts, and routing logic. Validate AI responses for accuracy and compliance with approved product content. Assist integration with Salesforce objects (Leads, Accounts, Opportunities). Analyze engagement data and recommend improvements for scaling. Required Skills & Qualifications
Familiarity with AI concepts (chatbots, LLMs, conversational design). Foundational understanding of Salesforce concepts. Strong analytical skills and ability to translate business needs into workflows. Majors: CS, Data Science, AI, Information Systems, Software Engineering, Business Analytics (Rising Junior+). What You’ll Gain
You’ll gain hands‑on experience with enterprise AI deployment inside a Salesforce ecosystem—highly valuable, in‑demand skills—and contribute to a project with direct business impact.
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About KION North America
KION North America is a leading manufacturer of material‑handling equipment, committed to innovation, operational excellence, and creating next‑generation supply chain solutions. KION North America is expanding its digital ecosystem and embracing AI‑driven solutions to enhance customer experience. This internship gives you the rare chance to help build and launch an AI-powered digital agent using Salesforce technologies. Work with Digital Product Management and Salesforce teams to design and test an AI‑powered sales and support agent that improves lead generation and customer engagement. What You’ll Do
Support design and configuration of a Salesforce Agentforce AI agent. Help build conversation flows, prompts, and routing logic. Validate AI responses for accuracy and compliance with approved product content. Assist integration with Salesforce objects (Leads, Accounts, Opportunities). Analyze engagement data and recommend improvements for scaling. Required Skills & Qualifications
Familiarity with AI concepts (chatbots, LLMs, conversational design). Foundational understanding of Salesforce concepts. Strong analytical skills and ability to translate business needs into workflows. Majors: CS, Data Science, AI, Information Systems, Software Engineering, Business Analytics (Rising Junior+). What You’ll Gain
You’ll gain hands‑on experience with enterprise AI deployment inside a Salesforce ecosystem—highly valuable, in‑demand skills—and contribute to a project with direct business impact.
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