IT Communications Specialist
Boise State University, Boise, ID, United States
Apply now Job no: 499600 Work type: Non-Classified/Professional Location: Boise, ID Categories: Information Technology, Marketing and Communications, Mid-Level
Job Summary/Basic Function
The purpose of this position is to work closely with the Director, OIT Communications to develop and provide communications planning, content, and resources for students, faculty, and staff. This role supports IT services by translating technical systems, processes, and changes into clear, user-focused content and resources. The position will design and deliver written communications, digital materials, web content, and technology support resources; collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement.
Department Overview
OIT Communications provides strategic communication support for the university’s technology services and initiatives. The team partners with OIT and campus stakeholders to plan, create and deliver clear, accessible content that helps the university stay informed and engaged with the technology it relies on every day.
Level Scope
Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Essential Functions
Translate technical information into clear, accessible content for different audiences.
Collaborate closely with a variety of stakeholders, both internal and external, to plan and support communication projects.
Coordinate, write, edit, manage and publish content for OIT websites.
Represent OIT in cross‑functional meetings with external departments and areas.
Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
Create and deliver visual content, including basic graphics and digital materials.
Utilize the university’s customer relationship management system to produce and schedule OIT communications.
Assess effectiveness of OIT communication using analytics and established metrics, and use findings to improve content and user understanding.
Perform other duties as assigned.
Knowledge, Skills, Abilities
Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
Experience planning, developing and executing communications within a strategic project framework.
Experience planning and developing communications for products and services.
Excellent communication skills (oral and written), interpersonal and organizational skills are required.
Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience.
Minimum Qualifications
None specified.
Preferred Qualifications
Experience working with WordPress or HTML.
Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite.
Salary and Benefits
Starting salary is $55,057.60 annually and is commensurate with experience. Boise State University provides a best‑in‑class benefits package, including:
12 paid holidays and the University is closed between Christmas and New Year’s (requires use of 3 vacation days).
Between 12-24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service.
Application Materials
Resume with employment history (including dates of employment).
Cover Letter indicating your interest and qualifications for the position.
3 Professional References.
This position is expected to work fully on‑site at our campus in Boise, Idaho.
Please note: This position does not qualify for any type of Visa sponsorship, now or in the future.
Equal Employment Opportunity
Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state and local law. The University endeavors to recruit, hire, train and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state and local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426‑1616 or hr@boisestate.edu.
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University’s commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The reports include statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State’s separate campuses, in certain off‑campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State’s campuses.
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Job Summary/Basic Function
The purpose of this position is to work closely with the Director, OIT Communications to develop and provide communications planning, content, and resources for students, faculty, and staff. This role supports IT services by translating technical systems, processes, and changes into clear, user-focused content and resources. The position will design and deliver written communications, digital materials, web content, and technology support resources; collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement.
Department Overview
OIT Communications provides strategic communication support for the university’s technology services and initiatives. The team partners with OIT and campus stakeholders to plan, create and deliver clear, accessible content that helps the university stay informed and engaged with the technology it relies on every day.
Level Scope
Fully competent and productive professional contributor who applies acquired job skills, policies and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Essential Functions
Translate technical information into clear, accessible content for different audiences.
Collaborate closely with a variety of stakeholders, both internal and external, to plan and support communication projects.
Coordinate, write, edit, manage and publish content for OIT websites.
Represent OIT in cross‑functional meetings with external departments and areas.
Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
Create and deliver visual content, including basic graphics and digital materials.
Utilize the university’s customer relationship management system to produce and schedule OIT communications.
Assess effectiveness of OIT communication using analytics and established metrics, and use findings to improve content and user understanding.
Perform other duties as assigned.
Knowledge, Skills, Abilities
Demonstrated ability to present and explain complex technical topics, problems, and alternative solutions to others.
Experience planning, developing and executing communications within a strategic project framework.
Experience planning and developing communications for products and services.
Excellent communication skills (oral and written), interpersonal and organizational skills are required.
Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience.
Minimum Qualifications
None specified.
Preferred Qualifications
Experience working with WordPress or HTML.
Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite.
Salary and Benefits
Starting salary is $55,057.60 annually and is commensurate with experience. Boise State University provides a best‑in‑class benefits package, including:
12 paid holidays and the University is closed between Christmas and New Year’s (requires use of 3 vacation days).
Between 12-24 annual paid vacation days for full‑time Professional and Classified staff depending on position type and years of service.
Application Materials
Resume with employment history (including dates of employment).
Cover Letter indicating your interest and qualifications for the position.
3 Professional References.
This position is expected to work fully on‑site at our campus in Boise, Idaho.
Please note: This position does not qualify for any type of Visa sponsorship, now or in the future.
Equal Employment Opportunity
Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state and local law. The University endeavors to recruit, hire, train and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state and local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426‑1616 or hr@boisestate.edu.
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University’s commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The reports include statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State’s separate campuses, in certain off‑campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State’s campuses.
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