In-House Marketing Manager
Holiday Inn Club Vacations Incorporated, Myrtle Beach, SC, United States
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Face to Face Marketing Manager is responsible for the Face to Face Marketing team booking the maximum number of qualified tours as a result of the check in process to the resort. The Manager is to ensure that the team is motivated to book tours and that the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests. The Manager will be responsible for developing and training the representatives to ensure success. The Manager is responsible for partnering with the Front Desk team and Greeters to provide a high level of customer service performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Essential Duties and Tasks Partners with the Front Desk team to ensure a seamless guest/owner experience. Ensure Greeters are performing a “warm transfer” by leading guests and owners to In‑House Vacation Station to meet/exceed conversion Standards.
Responsible for the training, monitoring and development of new staff and continuous training of existing team members. Conducts weekly team meetings to communicate current events and changes within department.
Assists Representatives with ensuring all questions are answered in a professional, informative, diplomatic and correct manner. Achieves personal and departmental written budgetary for tours, sales volume and VPG for In‑House Marketing.
Assist with the selection, hiring and development of new team members. Adheres to and upholds all departmental and company policies and procedures.
Ensure tour conversion by tour source are exceeding budget and manage tour waves to maximize tour opportunities and balance for In‑House marketing.
Qualifications High School diploma or GED or military experience, advanced degree preferred.
Timeshare Industry experience required.
2 years of leadership experience preferred but not required.
Bilingual encouraged but not required.
Dependable and goal oriented.
Self‑directed but works as a team player.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product from guests and co‑workers.
Participates in proactive team efforts to achieve departmental and company goals.
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
Strong work ethic, high energy level and positive attitude.
Strong administrative, organization and planning skills.
Benefits & Compensation Basics Lucrative Compensation Plans
Rewards & Recognition Programs
Annual Bonus Opportunities for Select Roles
Comprehensive Medical, Dental, and Vision
401K Match
Team Member Travel Perks and Discounts
Tuition Assistance
Referral Compensation Program
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Face to Face Marketing Manager is responsible for the Face to Face Marketing team booking the maximum number of qualified tours as a result of the check in process to the resort. The Manager is to ensure that the team is motivated to book tours and that the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests. The Manager will be responsible for developing and training the representatives to ensure success. The Manager is responsible for partnering with the Front Desk team and Greeters to provide a high level of customer service performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Essential Duties and Tasks Partners with the Front Desk team to ensure a seamless guest/owner experience. Ensure Greeters are performing a “warm transfer” by leading guests and owners to In‑House Vacation Station to meet/exceed conversion Standards.
Responsible for the training, monitoring and development of new staff and continuous training of existing team members. Conducts weekly team meetings to communicate current events and changes within department.
Assists Representatives with ensuring all questions are answered in a professional, informative, diplomatic and correct manner. Achieves personal and departmental written budgetary for tours, sales volume and VPG for In‑House Marketing.
Assist with the selection, hiring and development of new team members. Adheres to and upholds all departmental and company policies and procedures.
Ensure tour conversion by tour source are exceeding budget and manage tour waves to maximize tour opportunities and balance for In‑House marketing.
Qualifications High School diploma or GED or military experience, advanced degree preferred.
Timeshare Industry experience required.
2 years of leadership experience preferred but not required.
Bilingual encouraged but not required.
Dependable and goal oriented.
Self‑directed but works as a team player.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product from guests and co‑workers.
Participates in proactive team efforts to achieve departmental and company goals.
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
Strong work ethic, high energy level and positive attitude.
Strong administrative, organization and planning skills.
Benefits & Compensation Basics Lucrative Compensation Plans
Rewards & Recognition Programs
Annual Bonus Opportunities for Select Roles
Comprehensive Medical, Dental, and Vision
401K Match
Team Member Travel Perks and Discounts
Tuition Assistance
Referral Compensation Program
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr