Senior UX Designer, Agent Design

* Leading the Self Service agent experience at scale for millions of users around the world* Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization* Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence* Designing and applying platform transparency patterns such as loading, progress, and "thinking" states so users always know what the agent is doing* Implementing soft refusal, fallback, and error handling patterns to keep users on track when the agent reaches its limits or safety constraints* Contributing to evolving AI Elements Guidelines, working with Engineering to ensure correct implementation in code* Collaborating closely with Design Systems teams to define, document, and socialize new agent patterns and reusable best practices* Applying and extending core A2UI patterns while identifying opportunities for library expansion to support emerging agent experiences* Creating and maintaining design guidance documentation for conversational UX, agent response standards, and cross-surface interaction patterns* Collaborating with the Accessibility team to ensure agent outputs are inclusive and compliant* Validating the agent experience across Web, Mobile, Slack, Microsoft Teams, and Workday Everywhere integrations* Partnering with UX Research on tone of voice testing, user validation, and release readiness* Attending Early Adopter customer calls and synthesizing feedback into design improvements* Tracking and communicating design-impacting bugs and reporting on UX health to VP and Senior Director level partners* Partnering with Product Management to define and refine Critical User Journeys* Collaborating with platform and orchestration partners on agent integration points, handoff logic, and end-to-end flow continuity* Setting and maintaining a high UX quality bar, including heuristic evaluations of LLM outputs* Contributing to Go/No-Go production readiness decisions as the voice of the user* Visualizing the end-to-end user experience and identifying core jobs to be done that expand the agent's tools, capabilities, and skills* 7+ years of industry experience relevant to product, UX, interaction, conversational, or content design* 2+ years of experience building AI products or designing for AI-powered experiences Experience designing conversational, assistant, or agent-based user experiences* Experience designing natural, task-oriented multi-turn flows, including fallback, repair, and recovery patterns* Experience defining end-to-end journeys for complex self-service or enterprise workflows* Experience partnering with cross-functional teams including Product Management, Engineering, UX Research, Accessibility, Technical Writing, and Design Systems* BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human-Computer Interaction (HCI), Library Sciences, Computer Science (CS), or a related field, or equivalent practical experience* An online portfolio demonstrating simple, usable interfaces, strong systems thinking, conversational or agent-based interaction design, and your work process* Proficiency with Figma and modern design and prototyping tools, with experience using AI tooling such as Lovable, Cursor, or similar to create prototypes for generative AI experiences* Background in conversational design, content design, UX writing, voice design, or related disciplines, with experience writing and refining prompts, sample dialogs, response guidance, or interaction patterns* Strong Knowledge of core design system patterns, including A2UI usage and pattern library expansion, with experience defining, documenting, and scaling new patterns and reusable best practices* Demonstrated creative visioning ability, with a desire to internalize customer experiences and improve them through meaningful, user-centered design* Experienced in data-driven decision making, using research findings, customer feedback, and usability data to define quality standards for conversational UX, response behavior, and transparency* Ability to influence and communicate design rationale to senior leadership, building alignment on product strategy and experience direction* Understanding of enterprise software environments and the product development lifecycle, with the technical acumen to collaborate with engineers on implementation and understand LLM-based system constraints* A collaborative nature with strong communication skills, sincerity, and a desire to bring order to complex design challengesWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.
#J-18808-Ljbffr