Director Of Business Insurance Operations

Locations

Syracuse, New York; Buffalo, New York; New Hartford, New York; Oneida, New York; Schenectady, New York; Canton, New York; Bethlehem, Pennsylvania; Hazleton, Pennsylvania; Wakefield, Massachusetts; Tupper Lake, New York; Malverne, New York

Position Type

Remote: Yes; Hybrid: Yes

Responsibilities

• Lead Team Leads and Client Advisors to provide top client service while managing complex business risks.
• Train, coach, and support staff in delivering excellent customer service and resolving issues.
• Also serve as Client Advisor to assigned clients.
• Encourage a positive team environment.
• Assess automation needs and provide input on solutions.
• Guide teams in the adoption of available technology solutions.
• Communicate goals clearly to team members.
• Identify ways to improve efficiency with the workflows and procedures.
• Serve as mentor and assist in development of team members.
• Delegate and shift work within team environment.
• Troubleshoot for team members and Account Executives/Producers.
• Confront and resolve conflicts in a timely manner within the team.
• Hold productive, periodic team meetings.
• Attend Department Manager meetings.
• Review Quality Control/Audit spreadsheets for team members and identify additional training needs.
• Perform Performance Evaluations for team members.
• Give periodic feedback to the P&C Practice Service Leader on team member performance.
• Liaison between team and P&C Practice Service Leader.
• Elevate issues, concerns, or ideas to P&C Practice Service Leader, as needed.
• Strive to meet deadlines and Business Insurance Services Department goals.
• Maintain department calendar of time off, approve timecards, maintain attendance records and complete Absence Reports for all staff in the team.
• Participate in seminars and classes for skill and knowledge development.
• Perform other duties as required.

Qualifications

Education

• College Education preferred or equivalent work experience.

Professional Certifications / Licenses

• Property/Casualty License Required
• Maintain Agent/Broker License through continuing education
• Obtain & maintain CISR or CIC Designation

Experience / Skills

• Prior Supervisory experience required.
• Proven leadership and motivational abilities with ability to build morale, delegate and see a task to completion.
• Self-starter; imaginative; creative.
• Excellent interpersonal communication skills with ability to build trusting relationships.
• Excellent customer service skills and training abilities.
• Ability to manage a team and multiple tasks efficiently.
• Thorough understanding of commercial underwriting and coverage.
• Knowledge of rating procedures, coverage and industry operations.
• Must be well-organized and work with attention to detail.
• Well-developed written and verbal communication skills.
• Display trustworthiness, integrity, sincerity and discretion.
• Ability to function in a fast-paced and changing environment.
• Ability to use menu-driven software in addition to Microsoft Office to include Outlook, Word and Excel programs.

Compensation

Minimum: USD $92,000.00 per year
Maximum: USD $160,592.00 per year

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