Trade Support Specialist

Our client is seeking a Trading Support Specialist to join their team in Chicago. This role sits at the intersection of front office trading support, exchange connectivity, and client service, acting as a key point of contact between clients, brokers, and internal teams. The position is high-impact and front‑line, focused on ensuring seamless access to global markets, maintaining trading system stability, and supporting real‑time trading activity across multiple platforms.

Required Experience / Skills
Experience supporting front‑office trading systems and electronic trading environments
Familiarity with order routing platforms and ISVs (e.g., TT, CQG, Fidessa, or similar)
Knowledge of exchange connectivity and global derivatives markets
Experience with FIX protocol and/or API‑based trading connectivity
Strong troubleshooting skills across real‑time trading systems and market data flows
Working knowledge of Excel and database queries for reporting and analysis
Ability to operate in a fast‑paced, real‑time trading environment with a calm, solutions‑oriented approach
Knowledge of policies, operational risk frameworks, and regulatory obligations related to SEC, FINRA, CFTC, NFA, etc.
Strong communication skills with the ability to interact with both technical teams and end users/clients
Experience with client onboarding, system configuration, or production support

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