Service Representative
Paycor, St. Petersburg, FL, United States
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions
Qualifications
Bachelor's Degree - Preferred
Compensation
Starting base pay range for this position is $14.71 - $27.32 per hour. This range is base pay only and does not consider other components that make up the total rewards package. Total compensation may vary based on geographic location, skills, education, and/or experience.
Benefits
Medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
Paid time off, company holidays, culture days, and comprehensive work-life balance programs.
Award-winning training and development programs with ongoing learning opportunities.
Company culture reflects diversity of employees, with initiatives that benefit communities.
Paid time off for volunteerism.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Equity and Inclusion
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
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Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions
Qualifications
Bachelor's Degree - Preferred
Compensation
Starting base pay range for this position is $14.71 - $27.32 per hour. This range is base pay only and does not consider other components that make up the total rewards package. Total compensation may vary based on geographic location, skills, education, and/or experience.
Benefits
Medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
Paid time off, company holidays, culture days, and comprehensive work-life balance programs.
Award-winning training and development programs with ongoing learning opportunities.
Company culture reflects diversity of employees, with initiatives that benefit communities.
Paid time off for volunteerism.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Equity and Inclusion
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
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