Senior Sales Customer Strategy and Growth Manager (CPG)
O-I, Lexington, KY, United States
Senior Sales Customer Strategy and Growth Manager (CPG)
The Senior Sales Customer Strategy and Growth Manager (CPG) is responsible for driving profitable, sustainable growth by defining, aligning, and executing customer strategies across existing and new customers. This role is intentionally designed to move beyond traditional account management, placing growth leadership, strategic alignment, and cross‑category, cross‑region decision‑making at the center of the role.
The Senior Sales Customer Strategy and Growth Manager (CPG) is the single point of accountability for customer growth performance, ensuring tight alignment between customer strategy, category strategy, regional priorities, and—where applicable—global account strategies. The role balances strategic leadership with hands‑on growth execution, including pipeline development, budget ownership, risk mitigation, and cross‑functional orchestration to deliver short‑ and long‑term volume, revenue, and share growth.
For global or multi‑region customers, this role actively connects with the Global Account Leader, aligns to the global customer plan, and collaborates across regions to ensure a consistent, enterprise‑level approach while managing key global stakeholder relationships.
Location Remote position with around 50% travel requirements.
Responsibilities
Develop and execute short‑ and mid‑term customer strategies to deliver monthly, quarterly, and annual revenue commitments
Own forecasting and demand planning, leveraging market insight and customer intelligence to align commercial plans with supply and inventory strategies
Build and sustain senior‑level relationships with global customers, ensuring alignment with enterprise business objectives and long‑term growth priorities
Drive revenue and share growth through data‑driven insights, market analysis, and cross‑functional collaboration on pricing, portfolio, and go‑to‑market strategies
Ensure operational and supply chain alignment to support growth plans, service excellence, and execution reliability
Lead complex contract and negotiation processes, safeguarding enterprise interests while enabling sustainable commercial outcomes
Partner cross‑functionally with Marketing, Finance, Operations, and Supply Chain to execute customer strategies and accelerate market penetration
Monitor performance against key objectives, translating insights into executive‑level recommendations and communicating progress, risks, and opportunities to senior leadership
Qualifications
Bachelor’s degree in Business, Marketing, Economics, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience; MBA preferred
10+ years of progressive experience in customer‑facing, commercial, or growth‑oriented roles, including Customer Strategy, Account Management, and Commercial Strategy or Business Development
Proven sales experience across both corporate and manufacturing environments, including work within a multinational organization supporting customers in Canada and the United States
Demonstrated success leading complex customer strategies across categories and regions
Proven track record of architecting, building, and converting growth pipelines across near‑and long‑term horizons
Experience influencing and leading cross‑functional teams (Operations, Supply Chain, Finance, Marketing) without direct authority
Extensive customer‑facing experience at the senior stakeholder and executive level, including negotiation, strategic planning, and executive engagement
Senior‑level experience independently owning the full negotiation lifecycle, from strategy development and stakeholder alignment through final agreement
Experience working with global key accounts and managing high‑value customer relationships; familiarity with Key Account Management programs preferred
Strong operational background with expertise in supply chain, inventory management, and fulfillment processes
Ability to analyze sales and performance data, identify trends, and translate insights into actionable growth strategies
Proficient in CRM platforms, SAP, and enterprise sales and inventory management systems
Excellent negotiation, communication, and strategic planning capabilities
Benefits
Vacation time and paid holidays
Medical, dental, prescription and vision care coverage
Pre‑tax accounts
Well‑being program which includes opportunity to earn employer contributions
Life and AD&D insurance
Disability insurance
401(k) retirement saving plans with employer contributions
Financial advisors to assist with retirement planning and financial wellness
Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
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The Senior Sales Customer Strategy and Growth Manager (CPG) is the single point of accountability for customer growth performance, ensuring tight alignment between customer strategy, category strategy, regional priorities, and—where applicable—global account strategies. The role balances strategic leadership with hands‑on growth execution, including pipeline development, budget ownership, risk mitigation, and cross‑functional orchestration to deliver short‑ and long‑term volume, revenue, and share growth.
For global or multi‑region customers, this role actively connects with the Global Account Leader, aligns to the global customer plan, and collaborates across regions to ensure a consistent, enterprise‑level approach while managing key global stakeholder relationships.
Location Remote position with around 50% travel requirements.
Responsibilities
Develop and execute short‑ and mid‑term customer strategies to deliver monthly, quarterly, and annual revenue commitments
Own forecasting and demand planning, leveraging market insight and customer intelligence to align commercial plans with supply and inventory strategies
Build and sustain senior‑level relationships with global customers, ensuring alignment with enterprise business objectives and long‑term growth priorities
Drive revenue and share growth through data‑driven insights, market analysis, and cross‑functional collaboration on pricing, portfolio, and go‑to‑market strategies
Ensure operational and supply chain alignment to support growth plans, service excellence, and execution reliability
Lead complex contract and negotiation processes, safeguarding enterprise interests while enabling sustainable commercial outcomes
Partner cross‑functionally with Marketing, Finance, Operations, and Supply Chain to execute customer strategies and accelerate market penetration
Monitor performance against key objectives, translating insights into executive‑level recommendations and communicating progress, risks, and opportunities to senior leadership
Qualifications
Bachelor’s degree in Business, Marketing, Economics, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience; MBA preferred
10+ years of progressive experience in customer‑facing, commercial, or growth‑oriented roles, including Customer Strategy, Account Management, and Commercial Strategy or Business Development
Proven sales experience across both corporate and manufacturing environments, including work within a multinational organization supporting customers in Canada and the United States
Demonstrated success leading complex customer strategies across categories and regions
Proven track record of architecting, building, and converting growth pipelines across near‑and long‑term horizons
Experience influencing and leading cross‑functional teams (Operations, Supply Chain, Finance, Marketing) without direct authority
Extensive customer‑facing experience at the senior stakeholder and executive level, including negotiation, strategic planning, and executive engagement
Senior‑level experience independently owning the full negotiation lifecycle, from strategy development and stakeholder alignment through final agreement
Experience working with global key accounts and managing high‑value customer relationships; familiarity with Key Account Management programs preferred
Strong operational background with expertise in supply chain, inventory management, and fulfillment processes
Ability to analyze sales and performance data, identify trends, and translate insights into actionable growth strategies
Proficient in CRM platforms, SAP, and enterprise sales and inventory management systems
Excellent negotiation, communication, and strategic planning capabilities
Benefits
Vacation time and paid holidays
Medical, dental, prescription and vision care coverage
Pre‑tax accounts
Well‑being program which includes opportunity to earn employer contributions
Life and AD&D insurance
Disability insurance
401(k) retirement saving plans with employer contributions
Financial advisors to assist with retirement planning and financial wellness
Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
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