Service Account Specialist - Billing
Quest Diagnostics, Pittsburgh, PA, United States
Service Account Specialist
This position will be based in the Pittsburgh, PA area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve and enhance the billing experience for physicians, office staff and patients through education while reducing revenue loss, denials and bad debt for Quest. The Billing Service Specialist will be required to work in the field (outside an office) at least 70% of the time and primarily in the state of Pennsylvania, visiting 6-8 clients in a day with one day per week for office work. Some overnight travel may be required.
Pay range: $66,550 - $80,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis
on-covered test write-offs, and third-party denials.
Conduct Client visits. Account visits will be prioritized based on evaluation of trends that show education needs in:
Medicare Limited Coverage Policy/ABN
Medicaid requirements/policies
Regional specific third-party requirements/policies
Ordering provider registration (PECOS)
Missing demographic/insurance information for ordering physician and patient
Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
Drive improvement to defined goals.
Document all significant client interaction in CRM application (Salesforce.com).
Other duties as assigned including special projects, etc.
Qualifications
Required Qualifications:
High School Diploma/GED
3+ years of experience with laboratory or physician level healthcare medical billing/claims experience
Experience working with Microsoft Office Suite including Excel
Ability to travel up to 70% of the time to client sites
Reliable personal transportation (automobile)
Cell phone
Strong Written/Verbal Communication skills
Strong organization/time management skills
Strong problem-solving skills
Ability to develop and sustain good customer relationships
Preferred Qualifications:
College degree or equivalent experience
Experience working with data pulling and analyzing information to understand root cause/trends/opportunities
3+ years of experience with face-to-face customer relationship management
Experience working independently and as part of a team
Knowledge of Medicare/Medicaid coverage policies
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
This position will be based in the Pittsburgh, PA area and be responsible for representing Quest Diagnostics to our clients in a professional manner. This role will streamline, improve and enhance the billing experience for physicians, office staff and patients through education while reducing revenue loss, denials and bad debt for Quest. The Billing Service Specialist will be required to work in the field (outside an office) at least 70% of the time and primarily in the state of Pennsylvania, visiting 6-8 clients in a day with one day per week for office work. Some overnight travel may be required.
Pay range: $66,550 - $80,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis
on-covered test write-offs, and third-party denials.
Conduct Client visits. Account visits will be prioritized based on evaluation of trends that show education needs in:
Medicare Limited Coverage Policy/ABN
Medicaid requirements/policies
Regional specific third-party requirements/policies
Ordering provider registration (PECOS)
Missing demographic/insurance information for ordering physician and patient
Support Commercial Sales team with client training and education as required for large new customers and/or new billing initiatives.
Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
Drive improvement to defined goals.
Document all significant client interaction in CRM application (Salesforce.com).
Other duties as assigned including special projects, etc.
Qualifications
Required Qualifications:
High School Diploma/GED
3+ years of experience with laboratory or physician level healthcare medical billing/claims experience
Experience working with Microsoft Office Suite including Excel
Ability to travel up to 70% of the time to client sites
Reliable personal transportation (automobile)
Cell phone
Strong Written/Verbal Communication skills
Strong organization/time management skills
Strong problem-solving skills
Ability to develop and sustain good customer relationships
Preferred Qualifications:
College degree or equivalent experience
Experience working with data pulling and analyzing information to understand root cause/trends/opportunities
3+ years of experience with face-to-face customer relationship management
Experience working independently and as part of a team
Knowledge of Medicare/Medicaid coverage policies
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.