Service Representative I - Las Vegas
Stanley Black & Decker, Inc., Las Vegas, NV, United States
Location: Las Vegas, NV, United States
The Job
As a DeWALT Customer Service Representative, you’ll be part of the T&O Commercial team, working on‑site. Your primary responsibilities include:
Handle pricing, identifying all items by catalog number and description, verifying quantity, and extending items on customer orders.
Attract potential customers by answering product and service questions; drive incremental sales and suggest other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits, and proper handling and maintenance; also make sales of services, programs, and products.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
The Person
The ability to work Monday through Friday full‑time with additional hours as needed to meet customer demands.
Bilingual proficiency preferred.
Experience reading schematics and determining parts needed for specific tool repairs.
Experience in a customer‑facing role within a retail/service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook.
Benefits & Perks
Competitive salary.
Comprehensive benefits plan: medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
Opportunities for career growth across multiple brands and career paths.
Access to a wealth of learning resources, including a digital learning portal and online university programs.
Support for volunteerism, giving back, and sustainable business practices.
EEO Statement
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
#J-18808-Ljbffr
The Job
As a DeWALT Customer Service Representative, you’ll be part of the T&O Commercial team, working on‑site. Your primary responsibilities include:
Handle pricing, identifying all items by catalog number and description, verifying quantity, and extending items on customer orders.
Attract potential customers by answering product and service questions; drive incremental sales and suggest other products and services.
Conduct customer sales and service both at the counter and via phone.
Service customers on product application, features, benefits, and proper handling and maintenance; also make sales of services, programs, and products.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
The Person
The ability to work Monday through Friday full‑time with additional hours as needed to meet customer demands.
Bilingual proficiency preferred.
Experience reading schematics and determining parts needed for specific tool repairs.
Experience in a customer‑facing role within a retail/service environment.
A high degree of integrity and accountability.
Dependability, reliability, and the ability to work with minimal supervision.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook.
Benefits & Perks
Competitive salary.
Comprehensive benefits plan: medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.
Opportunities for career growth across multiple brands and career paths.
Access to a wealth of learning resources, including a digital learning portal and online university programs.
Support for volunteerism, giving back, and sustainable business practices.
EEO Statement
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
#J-18808-Ljbffr