Communications Specialist
PHI Air Medical, Tempe, AZ, United States
Communications Specialist - Phoenix, AZ
Join our life‑saving team and take advantage of a sign‑on bonus up to $7,500. PHI Health is looking for dynamic, driven individuals to join our team and support our emergency medical services mission.
Responsibilities
Assimilate various forms of information to make quality decisions while performing complex communication services (requests for transport, assessment and triage, radio communications with all airborne aircraft) for all transport modalities.
Maintain effective communication with crew members (medical and aviation) and aircraft using a statewide, multi‑channeled radio system; perform flight following procedures during missions according to FAA and PHI Air Medical policies.
Document accurate medical information regarding patient condition and transport activity; coordinate national and international medical transports with aviation, medical and communications departments.
Input flight and ground transport information into the network database, ensuring compliance with FAA Part 135 and PHI Air Medical policies.
Foster positive relationships with referring and receiving facilities, pre‑hospital agencies to coordinate rapid response for emergency transport.
Implement procedures for notifying administration personnel or agencies in case of incidents, accidents, or emergencies.
Attend department staff meetings and continuing education meetings.
Receive and price long distance air medical transport quote requests; educate callers on services.
Initiate front‑end billing for quoted patient accounts and follow up with Patient Financial Services.
Conduct outbound follow‑up calls to requestors regarding quote status; identify & fill back‑haul flight legs; maintain current transplant patient files.
Perform other duties as required.
Schedule & Location
Phoenix, AZ (Scheduled shifts 3 & 4).
The Successful Candidate Will Have
High School Diploma or equivalent.
EMS and/or air medical communications experience preferred; experience in public relations, customer service, marketing, sales or healthcare billing and insurance preferred.
Medical terminology knowledge preferred.
Computer literate with proficiency in Word and Excel; ability to learn custom software.
Excellent customer service skills; able to remain calm and think logically in high‑pressure situations; problem‑solving abilities.
Clear background and drug screening clearance.
Position is Safety Sensitive under the Arizona Medical Marijuana Act.
Training Requirements
Successful completion of Communication Specialist Academy.
PHI New Hire Orientation Classes.
PHI Destination Zero.
Successful completion of King County Emergency Medical Dispatcher Certification Program.
Annual recurrent training courses (HIPAA, Code of Conduct, etc.).
Benefits
Sign‑on bonus up to $7,500.
DISCLAIMER
The above statements are intended to describe the general nature and level of work for this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Equal Employment Opportunity
PHI, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Join our life‑saving team and take advantage of a sign‑on bonus up to $7,500. PHI Health is looking for dynamic, driven individuals to join our team and support our emergency medical services mission.
Responsibilities
Assimilate various forms of information to make quality decisions while performing complex communication services (requests for transport, assessment and triage, radio communications with all airborne aircraft) for all transport modalities.
Maintain effective communication with crew members (medical and aviation) and aircraft using a statewide, multi‑channeled radio system; perform flight following procedures during missions according to FAA and PHI Air Medical policies.
Document accurate medical information regarding patient condition and transport activity; coordinate national and international medical transports with aviation, medical and communications departments.
Input flight and ground transport information into the network database, ensuring compliance with FAA Part 135 and PHI Air Medical policies.
Foster positive relationships with referring and receiving facilities, pre‑hospital agencies to coordinate rapid response for emergency transport.
Implement procedures for notifying administration personnel or agencies in case of incidents, accidents, or emergencies.
Attend department staff meetings and continuing education meetings.
Receive and price long distance air medical transport quote requests; educate callers on services.
Initiate front‑end billing for quoted patient accounts and follow up with Patient Financial Services.
Conduct outbound follow‑up calls to requestors regarding quote status; identify & fill back‑haul flight legs; maintain current transplant patient files.
Perform other duties as required.
Schedule & Location
Phoenix, AZ (Scheduled shifts 3 & 4).
The Successful Candidate Will Have
High School Diploma or equivalent.
EMS and/or air medical communications experience preferred; experience in public relations, customer service, marketing, sales or healthcare billing and insurance preferred.
Medical terminology knowledge preferred.
Computer literate with proficiency in Word and Excel; ability to learn custom software.
Excellent customer service skills; able to remain calm and think logically in high‑pressure situations; problem‑solving abilities.
Clear background and drug screening clearance.
Position is Safety Sensitive under the Arizona Medical Marijuana Act.
Training Requirements
Successful completion of Communication Specialist Academy.
PHI New Hire Orientation Classes.
PHI Destination Zero.
Successful completion of King County Emergency Medical Dispatcher Certification Program.
Annual recurrent training courses (HIPAA, Code of Conduct, etc.).
Benefits
Sign‑on bonus up to $7,500.
DISCLAIMER
The above statements are intended to describe the general nature and level of work for this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
Equal Employment Opportunity
PHI, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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