Communications Officer
Children's Health, Dallas, TX, United States
Job Title & Specialty Area: Communications Officer
Department: Security
Location: Dallas, TX
Shift: Fri, Sat, Sun, e/o Mon from 6A-6:30P
Job Type: On-Site
Summary
The Communications Officer performs specialized radio and communications work. This position receives incoming non-emergency and emergency calls, prioritizes calls received, and relays information via available communications systems to appropriate field personnel. This job is responsible for coordinating departmental communications, general requests or emergencies, via telephone, radio, intercom and via the hospital public airway system.
Responsibilities
Operates emergency and non-emergency communication systems; receives requests for service by telephone; obtains and relays necessary information efficiently and accurately; gives callers direction and instruction as necessary.
Monitor all security alarm systems to include: fire alarm, generator alarms, medical gas alarms, door alarms and trauma pager.
Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD).
Maintain records of all service requests, emergency calls and priority alarms.
Monitors the public safety video system throughout the system.
Operate computer that controls entrance and exit access, door alarms, etc.
Operates radio console, dispatches, monitors, and tracks multiple talk groups.
Work Experience
At least 2 years related experience (i.e. Customer service, healthcare, hospitality, security, law enforcement or military required).
Education
High school diploma or equivalent required.
Must obtain one of the following certificates: Public Safety Telecommunicator through TX A&M Engineering Ext Service or Basic Telecommunications Certificate through North Central Texas Emergency Communications (NCT9-1-1), both meet TCOLE requirements. Effective 11/13/2020 new employees must obtain TCOLE certificate within 60 days of hire.
Existing employees must obtain TCOLE certificate by 1/1/2021, required.
Licenses & Certifications
Valid, current Texas Department of Public Safety Driver's License required.
Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course in 60 days, required.
Holistic Benefits – How We’ll Care For You
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure.
Paid Parental Leave (up to 12 weeks).
Caregiver Leave.
Adoption and surrogacy reimbursement.
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
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Department: Security
Location: Dallas, TX
Shift: Fri, Sat, Sun, e/o Mon from 6A-6:30P
Job Type: On-Site
Summary
The Communications Officer performs specialized radio and communications work. This position receives incoming non-emergency and emergency calls, prioritizes calls received, and relays information via available communications systems to appropriate field personnel. This job is responsible for coordinating departmental communications, general requests or emergencies, via telephone, radio, intercom and via the hospital public airway system.
Responsibilities
Operates emergency and non-emergency communication systems; receives requests for service by telephone; obtains and relays necessary information efficiently and accurately; gives callers direction and instruction as necessary.
Monitor all security alarm systems to include: fire alarm, generator alarms, medical gas alarms, door alarms and trauma pager.
Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD).
Maintain records of all service requests, emergency calls and priority alarms.
Monitors the public safety video system throughout the system.
Operate computer that controls entrance and exit access, door alarms, etc.
Operates radio console, dispatches, monitors, and tracks multiple talk groups.
Work Experience
At least 2 years related experience (i.e. Customer service, healthcare, hospitality, security, law enforcement or military required).
Education
High school diploma or equivalent required.
Must obtain one of the following certificates: Public Safety Telecommunicator through TX A&M Engineering Ext Service or Basic Telecommunications Certificate through North Central Texas Emergency Communications (NCT9-1-1), both meet TCOLE requirements. Effective 11/13/2020 new employees must obtain TCOLE certificate within 60 days of hire.
Existing employees must obtain TCOLE certificate by 1/1/2021, required.
Licenses & Certifications
Valid, current Texas Department of Public Safety Driver's License required.
Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course in 60 days, required.
Holistic Benefits – How We’ll Care For You
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure.
Paid Parental Leave (up to 12 weeks).
Caregiver Leave.
Adoption and surrogacy reimbursement.
As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.
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