Service Writer/ Customer Service Advisor
Brad's Service Center, Chicopee, MA, United States
Service Writer/ Customer Service Advisor
Share Apply Full-time $20.00 - 30.00 per hour Position:
Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026. Job Responsibilities: Answer phones, document customers concerns, and schedule customer appointments In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed Communicate findings to customer, informing them of any work required and the benefits of the work Assist technicians and general manager with any estimates for customer work to be performed Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline Assist general manager with invoicing for all customers and payment processing Maintain contact with the customer to keep informed on vehicle status In conjunction with entire team, ensure shop is maintained at a high level of cleanliness Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving Requirements: Understanding that role is temporary for a finite period of time Minimum of one year service writer experience, ideally in a high volume, independent shop Continuous improvement focus Preferred: Familiarity with shop management software, specifically, Tekmetric Benefits: Sick time Health insurance Weekends offONLY work Monday through Friday! Brad's Service Center - Brad's Service Center - Chicopee 760 Front St, Chicopee, MA, 01020 Apply
Share Apply Full-time $20.00 - 30.00 per hour Position:
Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026. Job Responsibilities: Answer phones, document customers concerns, and schedule customer appointments In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed Communicate findings to customer, informing them of any work required and the benefits of the work Assist technicians and general manager with any estimates for customer work to be performed Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline Assist general manager with invoicing for all customers and payment processing Maintain contact with the customer to keep informed on vehicle status In conjunction with entire team, ensure shop is maintained at a high level of cleanliness Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving Requirements: Understanding that role is temporary for a finite period of time Minimum of one year service writer experience, ideally in a high volume, independent shop Continuous improvement focus Preferred: Familiarity with shop management software, specifically, Tekmetric Benefits: Sick time Health insurance Weekends offONLY work Monday through Friday! Brad's Service Center - Brad's Service Center - Chicopee 760 Front St, Chicopee, MA, 01020 Apply