Business Analyst - Portal Liaison - Hybrid
Gainwell Technologies, Topeka, KS, United States
Date: Apr 24, 2026
Location: Any city, MO, US, 99999
Work Mode: Virtual (Exception only)
Summary As a Business Analyst - Portal Liaison - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
This Portal Liaison Business Analyst position collaborates closely with the Providers, state Client, the Managed Care Organizations, and engineering teams. We are looking for an engaging and energetic personality that can easily interact with portal users.
Your role in our mission Gainwell empowers you to show you are a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. Under general supervision this position will coordinate with users and systems to implement enhancements as well as troubleshoot intermittent concerns with the public and secured portals.
Takes ownership of the tasks related to change management and follows through to completion. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Partner with other areas for incident resolution that impacts users. Research, identify, and specify solutions to problems.
Acts as an informed team member, providing information analysis and limited project direction input. Support and conduct fact finding investigations, user experience, and configuration elements of solution design.
Follows established guidelines, interpret policies, procedures, and protocols.
Developing and maintaining structured user manuals, training materials, and other educational resources
What we’re looking for
Three to Five years experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.
Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, Adobe, and OneNote.
Skilled in Troubleshooting and Solving computer-related technical problems over the phone, email, and meetings.
Technologically savvy, strong organizational, analytical, critical thinking, and customer service skills, along with exceptional attention to detail. Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information along with exceptional attention to details.
Ability to work outside core business hours if needed to meet project timelines.
What Sets You Apart
Medicaid/Health Insurance experience
Experience working in a project setting.
UAT testing
Change Management
SQL
What you should expect in this role
This hybrid position prefers candidates to reside within commuting distance of office in Topeka, Kansas
Fully qualified candidates may be considered for remote option
In the future this position might return to office at the request of the client
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is April 30, 2026
The pay range for this position is$51,900.00-$74,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."
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Location: Any city, MO, US, 99999
Work Mode: Virtual (Exception only)
Summary As a Business Analyst - Portal Liaison - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
This Portal Liaison Business Analyst position collaborates closely with the Providers, state Client, the Managed Care Organizations, and engineering teams. We are looking for an engaging and energetic personality that can easily interact with portal users.
Your role in our mission Gainwell empowers you to show you are a pro and help clients deliver better health and human services outcomes using innovative technology and solutions. Under general supervision this position will coordinate with users and systems to implement enhancements as well as troubleshoot intermittent concerns with the public and secured portals.
Takes ownership of the tasks related to change management and follows through to completion. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Partner with other areas for incident resolution that impacts users. Research, identify, and specify solutions to problems.
Acts as an informed team member, providing information analysis and limited project direction input. Support and conduct fact finding investigations, user experience, and configuration elements of solution design.
Follows established guidelines, interpret policies, procedures, and protocols.
Developing and maintaining structured user manuals, training materials, and other educational resources
What we’re looking for
Three to Five years experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.
Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, Adobe, and OneNote.
Skilled in Troubleshooting and Solving computer-related technical problems over the phone, email, and meetings.
Technologically savvy, strong organizational, analytical, critical thinking, and customer service skills, along with exceptional attention to detail. Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information along with exceptional attention to details.
Ability to work outside core business hours if needed to meet project timelines.
What Sets You Apart
Medicaid/Health Insurance experience
Experience working in a project setting.
UAT testing
Change Management
SQL
What you should expect in this role
This hybrid position prefers candidates to reside within commuting distance of office in Topeka, Kansas
Fully qualified candidates may be considered for remote option
In the future this position might return to office at the request of the client
Video cameras must be used during all interviews, as well as during the initial week of orientation.
The deadline to submit applications for this posting is April 30, 2026
The pay range for this position is$51,900.00-$74,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."
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