Service Writer
Taylor Northeast, Baltimore, MD, United States
Taylor Northeast is the mid‑Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of custom and heavy‑duty material handling equipment that is unlike any other company in the industry. We are fortunate to have an equipment lineup that is backed by the best service technicians and parts support teams in the Northeast.
Service Writer – Baltimore, MD Applicant should have experience in a service department, preferably with a background in industrial scrubbers and sweepers repair and service.
Responsibilities
Provide technical advice and resolution of a wide range problems in a timely manner to customers
Manage warranty claims with the OEMs
Work with sales and administrative personnel to ensure the customer’s needs are addressed correctly the first time
Evaluate needs of each customer on an individual basis
Continue education on new products and lines offered by the company by attending necessary training
Ability to clearly explain repair issues to customers with varying technical backgrounds
Responsible for coordinating PM schedules for all customers
Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost
Skills & Qualifications
Customer service skills are paramount
Strong technical background and aptitude preferably with floor scrubbers and sweepers
Experience working in a service department
Strong communication skills
Solid negotiating capabilities
Strong technical capacity to quote repair
Solid problem solving and trouble‑shooting skills
Proficient with Microsoft Word and Excel
Results driven
Benefits
Competitive salary which is commensurate upon experience
401(k) with company match
Health insurance (majority paid for by the company)
Dental insurance
Vision insurance
Life insurance
Paid time off
Employee Referral program
We are an equal opportunity employer.
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Service Writer – Baltimore, MD Applicant should have experience in a service department, preferably with a background in industrial scrubbers and sweepers repair and service.
Responsibilities
Provide technical advice and resolution of a wide range problems in a timely manner to customers
Manage warranty claims with the OEMs
Work with sales and administrative personnel to ensure the customer’s needs are addressed correctly the first time
Evaluate needs of each customer on an individual basis
Continue education on new products and lines offered by the company by attending necessary training
Ability to clearly explain repair issues to customers with varying technical backgrounds
Responsible for coordinating PM schedules for all customers
Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost
Skills & Qualifications
Customer service skills are paramount
Strong technical background and aptitude preferably with floor scrubbers and sweepers
Experience working in a service department
Strong communication skills
Solid negotiating capabilities
Strong technical capacity to quote repair
Solid problem solving and trouble‑shooting skills
Proficient with Microsoft Word and Excel
Results driven
Benefits
Competitive salary which is commensurate upon experience
401(k) with company match
Health insurance (majority paid for by the company)
Dental insurance
Vision insurance
Life insurance
Paid time off
Employee Referral program
We are an equal opportunity employer.
#J-18808-Ljbffr