Solutions Consultant, Post-Sales (Platform)
CybSafe, Nevada, IA, United States
Location
Nevada - Remote
Employment Type Full time
Department Commercial
Compensation
$120K – $150K • Offers Equity • Offers Commission
About the Role We’re looking for a
Solution Consultant, Post-Sales
to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.
What You’ll Do Implementation Support & Onboarding
Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. Support technical integrations by working with client teams and providing input on best practices.
Contribute to early-stage client success by ensuring the solution is implemented effectively.
Technical Assistance & Client Support
Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
Participate in ongoing optimization efforts to improve the client experience.
Configuration & Customization
Gather and document technical and functional requirements from clients.
Help translate client workflows into effective product configurations.
Assist in resolving integration or product issues, escalating as needed.
Training & Enablement
Deliver introductory training sessions and walkthroughs to help clients get started confidently.
Contribute to the creation of documentation and internal resources to support common onboarding patterns.
Cross-Functional Collaboration
Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.
What You’ll Bring
2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
Working knowledge of APIs, data integration, and web-based platforms. Comfortable explaining technical concepts to clients in a clear and approachable way.
Ability to manage multiple client needs and timelines in a structured and organized manner.
A collaborative attitude with a willingness to learn and adapt.
Bachelor’s degree or equivalent experience in a technical or related field.
Nice-to-Have Qualifications
Familiarity with identity verification, fraud prevention, or data platforms. Exposure to enterprise customer environments and technical stacks. Experience in a startup or high-growth SaaS environment.
Equal Opportunity Statement Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
Employment Type Full time
Department Commercial
Compensation
$120K – $150K • Offers Equity • Offers Commission
About the Role We’re looking for a
Solution Consultant, Post-Sales
to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.
What You’ll Do Implementation Support & Onboarding
Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. Support technical integrations by working with client teams and providing input on best practices.
Contribute to early-stage client success by ensuring the solution is implemented effectively.
Technical Assistance & Client Support
Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
Participate in ongoing optimization efforts to improve the client experience.
Configuration & Customization
Gather and document technical and functional requirements from clients.
Help translate client workflows into effective product configurations.
Assist in resolving integration or product issues, escalating as needed.
Training & Enablement
Deliver introductory training sessions and walkthroughs to help clients get started confidently.
Contribute to the creation of documentation and internal resources to support common onboarding patterns.
Cross-Functional Collaboration
Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.
What You’ll Bring
2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
Working knowledge of APIs, data integration, and web-based platforms. Comfortable explaining technical concepts to clients in a clear and approachable way.
Ability to manage multiple client needs and timelines in a structured and organized manner.
A collaborative attitude with a willingness to learn and adapt.
Bachelor’s degree or equivalent experience in a technical or related field.
Nice-to-Have Qualifications
Familiarity with identity verification, fraud prevention, or data platforms. Exposure to enterprise customer environments and technical stacks. Experience in a startup or high-growth SaaS environment.
Equal Opportunity Statement Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr