Service Solutions Specialist (Rock Hill, SC)
TEEMA, Rock Hill, SC, United States
Job Title:
Service Solutions Specialist (Rock Hill, SC)
Job ID:
87503
Location:
Rock Hill, South Carolina
What you will be doing:
Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
Invoicing service work, including spare parts orders, system projects, service visits, and service support
Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals/quotations
Follow up with customers regarding service issues and warranty claims
Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
Schedule and allocate resources to ensure that service jobs are properly staffed
Proficient in MS Office, Word and Excel
Collaborate with corporate service department as needed
Excellent time management and organization skills are required
Must be self‑motivated, process‑mindful individual, who is resourceful and reliable
Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs
What you must have:
B.S. degree in Engineering / Robotics Automation Technology, or equivalent experience
5+ years’ experience in the custom automation industry
Experience in Project Management is an asset
Prior customer service within an automation environment is an asset
Ability to cost manufacturing components is an asset
Knowledge of accounting principles and sound business practices.
Work requires professional written and verbal communication and interpersonal skills.
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Service Solutions Specialist (Rock Hill, SC)
Job ID:
87503
Location:
Rock Hill, South Carolina
What you will be doing:
Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations
Invoicing service work, including spare parts orders, system projects, service visits, and service support
Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals/quotations
Follow up with customers regarding service issues and warranty claims
Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts
Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse
Schedule and allocate resources to ensure that service jobs are properly staffed
Proficient in MS Office, Word and Excel
Collaborate with corporate service department as needed
Excellent time management and organization skills are required
Must be self‑motivated, process‑mindful individual, who is resourceful and reliable
Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs
What you must have:
B.S. degree in Engineering / Robotics Automation Technology, or equivalent experience
5+ years’ experience in the custom automation industry
Experience in Project Management is an asset
Prior customer service within an automation environment is an asset
Ability to cost manufacturing components is an asset
Knowledge of accounting principles and sound business practices.
Work requires professional written and verbal communication and interpersonal skills.
#J-18808-Ljbffr