Customer Engagement Specialist (CES)
Greenfield Talent, California, MO, United States
FIELD ROLE - Must Live in Orange County, CA
The Customer Engagement Specialist (CES) is a
front-line, outbound sales professional
responsible for initiating conversations with
new prospects and re-engaging existing customers t o identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship reactivation, and lead qualification, serving as a critical driver of the sales pipeline.
Customer Engagement Specialists do not close deals. Th eir primary objective is to generate interest, qualify opportunities, and deliver high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, product demonstrations, and deal closure.
Key Responsibilities Outbound Prospecting & Engagement
Conduct high-volume outbound calls
to new business prospects, including physicians, medspas, and aesthetic practices.
R e-engage existing system owners
to uncover opportunities for expansion, upgrades, or replacements, including open house staffing support.
Present the company’s aesthetic technology portfolio at a high level to assess customer interest and purchasing timelines.
Confidently navigate gatekeepers and connect with decision-makers in a professional and consultative manner.
Lead Qualification & Handoff
Qualify leads based on established criteria, including practice type, access to decision-makers, timing, budget, and intent.
Accurately document call outcomes, customer insights, and opportunity details in Salesforce or the designated CRM system.
Submit qualified leads to assigned Aesthetic Consultants or Executive Aesthetic Consultants with clear, complete, and actionable notes.
Ensure timely and well-documented handoffs to support strong conversion rates and sales productivity.
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations and goals.
Track follow-up cadence and engagement history to ensure no opportunity is overlooked.
Partner with sales leadership to continuously improve messaging, targeting, and qualification standards.
Qualifications
Bachelor’s degree preferred (not required), or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in sales, inside sales, or a call center environment; medical device or technology sales experience is a plus.
Strong communication and interpersonal skills with the ability to quickly build rapport.
Self-motivated, goal-oriented, and resilient in a fast-paced, metrics-driven environment.
Exceptional organizational and time-management skills.
Experience using Salesforce or similar CRM platforms preferred.
Interest in the aesthetics industry and a strong desire to learn advanced technology and consultative sales approaches.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline—driving new conversations, identifying qualified opportunities, and fueling regional growth. This role requires persistence, energy, and professionalism to ensure every potential customer experiences a strong and positive first impression of the brand.
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front-line, outbound sales professional
responsible for initiating conversations with
new prospects and re-engaging existing customers t o identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship reactivation, and lead qualification, serving as a critical driver of the sales pipeline.
Customer Engagement Specialists do not close deals. Th eir primary objective is to generate interest, qualify opportunities, and deliver high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, product demonstrations, and deal closure.
Key Responsibilities Outbound Prospecting & Engagement
Conduct high-volume outbound calls
to new business prospects, including physicians, medspas, and aesthetic practices.
R e-engage existing system owners
to uncover opportunities for expansion, upgrades, or replacements, including open house staffing support.
Present the company’s aesthetic technology portfolio at a high level to assess customer interest and purchasing timelines.
Confidently navigate gatekeepers and connect with decision-makers in a professional and consultative manner.
Lead Qualification & Handoff
Qualify leads based on established criteria, including practice type, access to decision-makers, timing, budget, and intent.
Accurately document call outcomes, customer insights, and opportunity details in Salesforce or the designated CRM system.
Submit qualified leads to assigned Aesthetic Consultants or Executive Aesthetic Consultants with clear, complete, and actionable notes.
Ensure timely and well-documented handoffs to support strong conversion rates and sales productivity.
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations and goals.
Track follow-up cadence and engagement history to ensure no opportunity is overlooked.
Partner with sales leadership to continuously improve messaging, targeting, and qualification standards.
Qualifications
Bachelor’s degree preferred (not required), or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in sales, inside sales, or a call center environment; medical device or technology sales experience is a plus.
Strong communication and interpersonal skills with the ability to quickly build rapport.
Self-motivated, goal-oriented, and resilient in a fast-paced, metrics-driven environment.
Exceptional organizational and time-management skills.
Experience using Salesforce or similar CRM platforms preferred.
Interest in the aesthetics industry and a strong desire to learn advanced technology and consultative sales approaches.
Position Impact The Customer Engagement Specialist is the engine of the sales pipeline—driving new conversations, identifying qualified opportunities, and fueling regional growth. This role requires persistence, energy, and professionalism to ensure every potential customer experiences a strong and positive first impression of the brand.
#J-18808-Ljbffr