Business Analyst - ServiceNow & ITAM
3B Staffing LLC, Sugar Land, TX, United States
Business Analyst - ServiceNow
LOCATION:
Sugar Land, TX local only GC/USC
Onsite Monday-Thursday; remote on Fridays
video interview but possibility of onsite
ServiceNow ITAM (HAM/SAM/CMDB), IT Asset Management, Requirements Gathering, Process Mapping, Data/Asset Governance, Workflow & Dashboard Design, CMDB Maintenance, MS Intune, Documentation (BRD/FRD), Analytics & Reporting, and Cross-functional Stakeholder Collaboration. Job Overview
We are seeking a highly driven
Business Analyst with strong expertise in ServiceNow and IT Asset Management (ITAM) . This role focuses on optimizing ITAM processes, ensuring asset data accuracy, and aligning technical solutions with business objectives. Ideal for someone who excels at requirement gathering, documentation, process improvement, and cross-functional collaboration. Key Responsibilities ServiceNow & ITAM Operations Administer and improve ServiceNow ITAM modules:
HAM, SAM, CMDB . Maintain asset data integrity through strong governance and validation practices. Collaborate with IT Operations and Procurement on entire asset lifecycle processes. Design workflows, dashboards, and reports for automation, compliance, and visibility. Integrate ServiceNow with procurement, discovery, and inventory systems. Business Analysis & Process Improvement Gather, analyze, and document business requirements for ServiceNow/ITAM initiatives. Conduct gap analyses and recommend improvements in processes and systems. Translate business needs into clear technical specifications for development teams. Lead stakeholder meetings, workshops, UAT sessions, and change-management efforts. Documentation & Reporting Create and maintain
BRDs, FRDs, SOPs, process flows , and configuration documentation. Use ServiceNow analytics to deliver insights into asset compliance, usage, and lifecycle. Track KPIs and SLAs to identify performance issues and cost-optimization opportunities. Execution & Collaboration Drive initiatives end-to-end with minimal supervision. Work closely with IT, Finance, and Procurement teams to ensure alignment. Identify and resolve risks, issues, and data integrity challenges proactively. Qualifications Bachelor's degree in
IT, Computer Science, Business Administration , or related field. 4-8 years
of Business Analyst experience, including
2+ years with ServiceNow . Strong background in
IT Asset Management
and
CMDB maintenance . Familiarity with
ServiceNow ITAM , MS Intune, and related tools. Strong requirement gathering, documentation, and process-mapping skills. Excellent analytical, communication, and problem-solving abilities. Ability to work independently in a fast-paced environment with high attention to detail. Ability to manage and prioritize multiple tasks simultaneously.
Sugar Land, TX local only GC/USC
Onsite Monday-Thursday; remote on Fridays
video interview but possibility of onsite
ServiceNow ITAM (HAM/SAM/CMDB), IT Asset Management, Requirements Gathering, Process Mapping, Data/Asset Governance, Workflow & Dashboard Design, CMDB Maintenance, MS Intune, Documentation (BRD/FRD), Analytics & Reporting, and Cross-functional Stakeholder Collaboration. Job Overview
We are seeking a highly driven
Business Analyst with strong expertise in ServiceNow and IT Asset Management (ITAM) . This role focuses on optimizing ITAM processes, ensuring asset data accuracy, and aligning technical solutions with business objectives. Ideal for someone who excels at requirement gathering, documentation, process improvement, and cross-functional collaboration. Key Responsibilities ServiceNow & ITAM Operations Administer and improve ServiceNow ITAM modules:
HAM, SAM, CMDB . Maintain asset data integrity through strong governance and validation practices. Collaborate with IT Operations and Procurement on entire asset lifecycle processes. Design workflows, dashboards, and reports for automation, compliance, and visibility. Integrate ServiceNow with procurement, discovery, and inventory systems. Business Analysis & Process Improvement Gather, analyze, and document business requirements for ServiceNow/ITAM initiatives. Conduct gap analyses and recommend improvements in processes and systems. Translate business needs into clear technical specifications for development teams. Lead stakeholder meetings, workshops, UAT sessions, and change-management efforts. Documentation & Reporting Create and maintain
BRDs, FRDs, SOPs, process flows , and configuration documentation. Use ServiceNow analytics to deliver insights into asset compliance, usage, and lifecycle. Track KPIs and SLAs to identify performance issues and cost-optimization opportunities. Execution & Collaboration Drive initiatives end-to-end with minimal supervision. Work closely with IT, Finance, and Procurement teams to ensure alignment. Identify and resolve risks, issues, and data integrity challenges proactively. Qualifications Bachelor's degree in
IT, Computer Science, Business Administration , or related field. 4-8 years
of Business Analyst experience, including
2+ years with ServiceNow . Strong background in
IT Asset Management
and
CMDB maintenance . Familiarity with
ServiceNow ITAM , MS Intune, and related tools. Strong requirement gathering, documentation, and process-mapping skills. Excellent analytical, communication, and problem-solving abilities. Ability to work independently in a fast-paced environment with high attention to detail. Ability to manage and prioritize multiple tasks simultaneously.