Business Analyst (CRM)

Essential Job Functions Analyze broadly defined concepts from the Product Owner and decompose them into epics, features, and user stories Champion product enhancements from concept through implementation and into ongoing support Elicit, document, and refine clear, concise user stories that articulate user value Support and facilitate backlog refinement activities in partnership with the Product Owner Identify, document, and help rationalize integration needs across related applications Actively participate in Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives Collaborate with business stakeholders to gather feedback and validate requirements Assist with the creation and review of training materials and release notes Provide input into test planning and assist with pre- and post-release defect triage Demonstrate willingness to support

other business applications and initiatives , including

non-Salesforce-related projects , as needed Required Qualifications

Mandatory CRM experience

Candidates without direct CRM experience may be considered if they have

eCommerce platform experience integrated with Salesforce

Bachelor's degree in Information Technology, Business Administration, or a related field - or equivalent professional experience 5+ years

of experience in a Business Analyst or similar role 5+ years of Experience with Salesforce CRM 3+ years

of experience eliciting and writing Agile user stories Strong working knowledge of the

Scrum framework , with experience on high-performing Agile teams Proven ability to create and interpret process flows, wireframes, and other visual artifacts Experience using ALM and collaboration tools such as

Azure DevOps, Jira, Confluence, Rally , or similar Proficiency with

Microsoft Windows, Office, Project, and Visio

(or equivalent diagramming tools) Excellent verbal, written, and interpersonal communication skills