Dedicated Expert, Care Team SMB
T-Mobile, Atlanta, GA, United States
Team SMB Dedicated Experts work as part of a dedicated team to support business customers with resolution, account management, customer education, and relationship‑led sales. Working alongside dedicated experts they assist authorized users to foster strong customer relationships built on trust, grow the business base and revenue, and reduce churn. They are ambitious, energetic professionals who use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.
Job Responsibilities
Resolve customer concerns by partnering across teams to identify solutions needed and provide effective, timely resolution of various inquiries.
Drive customer lifetime value through relationship‑based identification of opportunities to reduce churn and foster account growth.
Provide proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” mindset, identifying solutions so business customers deepen their relationship with T‑Mobile.
Provide customer‑facing reporting using Excel, PowerPoint, Samson, I‑Billing, and other systems as needed.
Complete training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.
Education and Work Experience
High School Diploma/GED (Required)
Less than 2 years of experience in sales in a commissioned or quota‑driven environment – business sales and inside sales experience is a plus (Preferred)
Less than 2 years of Wireless/Telecommunications industry experience is a plus (Preferred)
Knowledge, Skills and Abilities
Windows proficient; use of computer, Windows, and Outlook (Required)
Sales Effectiveness: Ability to thrive in a fast‑paced sales environment, balancing service and sales needs and managing multiple priorities and deadlines (Required)
Client Relationship Management: Relationship‑driven communication, solid business writing skills, and interpersonal building skills (Required)
Product Knowledge: TFB product portfolio knowledge (Required)
Cold Calling: Skilled in outbound calling (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel & DOT Requirements
Travel Required: No
DOT Regulated Position: No
Safety Sensitive Position: No
Base Pay Range: $20.00 - $33.14 per hour. Annualized Incentive Target: $12,000.
The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on work location, qualifications, and experience.
Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most corporate employees are eligible for a year‑end bonus based on company and/or individual performance. Certain customer‑care positions are eligible for monthly bonuses based on individual and/or team performance.
Our benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family‑building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary accidental and life insurance; voluntary disability and long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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Job Responsibilities
Resolve customer concerns by partnering across teams to identify solutions needed and provide effective, timely resolution of various inquiries.
Drive customer lifetime value through relationship‑based identification of opportunities to reduce churn and foster account growth.
Provide proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” mindset, identifying solutions so business customers deepen their relationship with T‑Mobile.
Provide customer‑facing reporting using Excel, PowerPoint, Samson, I‑Billing, and other systems as needed.
Complete training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.
Education and Work Experience
High School Diploma/GED (Required)
Less than 2 years of experience in sales in a commissioned or quota‑driven environment – business sales and inside sales experience is a plus (Preferred)
Less than 2 years of Wireless/Telecommunications industry experience is a plus (Preferred)
Knowledge, Skills and Abilities
Windows proficient; use of computer, Windows, and Outlook (Required)
Sales Effectiveness: Ability to thrive in a fast‑paced sales environment, balancing service and sales needs and managing multiple priorities and deadlines (Required)
Client Relationship Management: Relationship‑driven communication, solid business writing skills, and interpersonal building skills (Required)
Product Knowledge: TFB product portfolio knowledge (Required)
Cold Calling: Skilled in outbound calling (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel & DOT Requirements
Travel Required: No
DOT Regulated Position: No
Safety Sensitive Position: No
Base Pay Range: $20.00 - $33.14 per hour. Annualized Incentive Target: $12,000.
The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on work location, qualifications, and experience.
Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most corporate employees are eligible for a year‑end bonus based on company and/or individual performance. Certain customer‑care positions are eligible for monthly bonuses based on individual and/or team performance.
Our benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family‑building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary accidental and life insurance; voluntary disability and long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is wholly inconsistent with our business and will not be tolerated.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
#J-18808-Ljbffr