Business Improvement Specialist
Venor, Hanover, NH, United States
Job Location: Dartmouth, NS, CAN, B3B 0L9
Employment Type: Term 6M to 2Y FT
Posting Start Date: 4/23/26
Posting End Date: 5/18/26
1-Year Term
About the Workers’ Compensation Board of Nova Scotia
The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.
About the Role
The Business Improvement Specialist is responsible for providing first level support for internal system users. This role provides subject matter expertise, troubleshooting and advice to users of the claims, policy and billing system. This role provides input into the continued evolution of service delivery methods aimed at improving the customer experience, service quality and internal efficiency. The Business Support Specialist identifies, recommends and helps implement opportunities to enhance systems, procedures, tools and processes related to claims, policy and billing service areas. The Business Improvement Specialist provides first level business expertise regarding service delivery policies, procedures, systems, tools and processes to internal service delivery stakeholders in claims, policy and billing functional areas. This role manages a high volume of inquiries to resolve deficiencies and address impediments to service delivery outcomes and identifies opportunities for improvement and enhancement. This role identifies and resolves operational and system inquiries using defined processes, judgment, problem solving skills and expertise based on knowledge of organizational policies, procedures, systems, and tools in the areas of claims, policy and billing. The Business Improvement Specialist provides a positive customer experience to internal stakeholders and is responsible for communicating a resolution and responding within established service targets and defined deadlines. Your Experience & Skills
A university degree in business or commerce or a related field and 1 year of demonstrated experience collaborating with others to make business improvements by leveraging technology and processes. Perks of Joining Our Team
Employee Referral Program A passionate team and a supportive work environment Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email atrecruitment@wcb.ns.ca . All information received will be kept confidential.
#J-18808-Ljbffr
The Business Improvement Specialist is responsible for providing first level support for internal system users. This role provides subject matter expertise, troubleshooting and advice to users of the claims, policy and billing system. This role provides input into the continued evolution of service delivery methods aimed at improving the customer experience, service quality and internal efficiency. The Business Support Specialist identifies, recommends and helps implement opportunities to enhance systems, procedures, tools and processes related to claims, policy and billing service areas. The Business Improvement Specialist provides first level business expertise regarding service delivery policies, procedures, systems, tools and processes to internal service delivery stakeholders in claims, policy and billing functional areas. This role manages a high volume of inquiries to resolve deficiencies and address impediments to service delivery outcomes and identifies opportunities for improvement and enhancement. This role identifies and resolves operational and system inquiries using defined processes, judgment, problem solving skills and expertise based on knowledge of organizational policies, procedures, systems, and tools in the areas of claims, policy and billing. The Business Improvement Specialist provides a positive customer experience to internal stakeholders and is responsible for communicating a resolution and responding within established service targets and defined deadlines. Your Experience & Skills
A university degree in business or commerce or a related field and 1 year of demonstrated experience collaborating with others to make business improvements by leveraging technology and processes. Perks of Joining Our Team
Employee Referral Program A passionate team and a supportive work environment Accommodation Request
WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email atrecruitment@wcb.ns.ca . All information received will be kept confidential.
#J-18808-Ljbffr