Executive Director, WW Digital Platform - Global eCommerce
Lenovo, Morrisville, NC, United States
Executive Director, WW Digital Platform
A senior executive responsible for the end-to-end digital and platform foundation of our Global eCommerce business. This global business leadership role integrates digital infrastructure, experience design, and AI investments to operate as a unified growth engine, enabling scalable revenue, operational efficiency, and differentiated customer experience.
Key Responsibilities
Define and own the global digital experience strategy.
Drive measurable improvements in conversion, usability, and customer satisfaction.
Ensure consistency and scalability across consumer, SMB, and B2B experiences.
Balance brand, performance, and commercial outcomes.
Own the reliability, scalability, and modernization of the eCommerce platform.
Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management.
Establish architectural standards and long-term platform roadmap.
Align technology investments with commercial growth priorities.
Improve time-to-market for digital capabilities.
Define enterprise AI strategy for eCommerce.
Integrate personalization, automation, and data-driven decision systems.
Prevent fragmentation of AI initiatives across teams.
Ensure measurable ROI on AI investments.
Partner closely with geographic eCommerce Sales General Managers on commercial priorities.
Partner with Finance on digital investment governance.
Partner with HR on digital capability and talent strategy.
Serve as executive owner of platform innovation and modernization initiatives.
Success Metrics
Platform reliability and performance metrics.
AI adoption and revenue impact.
Cost efficiency of platform investments.
Basic Qualifications
Bachelor’s degree in Business, Computer Science, Operations, Marketing, or a related field (Master’s preferred).
15+ years in digital, eCommerce, or platform leadership.
Proven executive-level ownership of digital platforms.
Experience scaling complex, global digital ecosystems.
Preferred Requirements
Demonstrated success integrating UX, engineering, and data capabilities.
Strong track record of delivering measurable business outcomes.
Systems thinker with enterprise perspective.
Commercially fluent (understands revenue drivers).
Balances innovation with operational discipline.
Builds global high-performing technical and digital teams.
Cultural champion of We Are Lenovo leadership priorities and values.
Experience leading AI-driven transformation initiatives.
Background in modern cloud-based or composable commerce architectures.
Experience in matrixed, global organizations.
Why This Role Matters
Digital experience drives conversion and loyalty.
Technology enables growth rather than constrains it.
AI investments translate into commercial outcomes.
B2B Online becomes a scalable revenue engine.
Salary and Benefits Base salary range: $200,000 - $240,000. Eligibility for bonuses and commissions. Benefits information available at www.lenovobenefits.com.
Location United States of America - North Carolina - Morrisville
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Key Responsibilities
Define and own the global digital experience strategy.
Drive measurable improvements in conversion, usability, and customer satisfaction.
Ensure consistency and scalability across consumer, SMB, and B2B experiences.
Balance brand, performance, and commercial outcomes.
Own the reliability, scalability, and modernization of the eCommerce platform.
Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management.
Establish architectural standards and long-term platform roadmap.
Align technology investments with commercial growth priorities.
Improve time-to-market for digital capabilities.
Define enterprise AI strategy for eCommerce.
Integrate personalization, automation, and data-driven decision systems.
Prevent fragmentation of AI initiatives across teams.
Ensure measurable ROI on AI investments.
Partner closely with geographic eCommerce Sales General Managers on commercial priorities.
Partner with Finance on digital investment governance.
Partner with HR on digital capability and talent strategy.
Serve as executive owner of platform innovation and modernization initiatives.
Success Metrics
Platform reliability and performance metrics.
AI adoption and revenue impact.
Cost efficiency of platform investments.
Basic Qualifications
Bachelor’s degree in Business, Computer Science, Operations, Marketing, or a related field (Master’s preferred).
15+ years in digital, eCommerce, or platform leadership.
Proven executive-level ownership of digital platforms.
Experience scaling complex, global digital ecosystems.
Preferred Requirements
Demonstrated success integrating UX, engineering, and data capabilities.
Strong track record of delivering measurable business outcomes.
Systems thinker with enterprise perspective.
Commercially fluent (understands revenue drivers).
Balances innovation with operational discipline.
Builds global high-performing technical and digital teams.
Cultural champion of We Are Lenovo leadership priorities and values.
Experience leading AI-driven transformation initiatives.
Background in modern cloud-based or composable commerce architectures.
Experience in matrixed, global organizations.
Why This Role Matters
Digital experience drives conversion and loyalty.
Technology enables growth rather than constrains it.
AI investments translate into commercial outcomes.
B2B Online becomes a scalable revenue engine.
Salary and Benefits Base salary range: $200,000 - $240,000. Eligibility for bonuses and commissions. Benefits information available at www.lenovobenefits.com.
Location United States of America - North Carolina - Morrisville
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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