Sr. Account Director (Facilities Management) - Milford, MI
National Black MBA Association, Milford, MI, United States
Sr. Account Director (Facilities Management) - Milford, MI
Job ID 267383 | Posted 22-Apr-2026 | Role type: Full-time | Service line: GWS.
About the Role
Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Responsibilities
Provide formal supervision to employees. Monitor the training and development of staff, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Consult with senior sales professionals to define complex project requirements, investigate various approaches to attain end results, develop action plans for high‑potential risks, and ensure the team implements in a timely manner.
Obtain and coordinate resources needed to service projects and build strategic operational plans.
Manage sales relationships with large and high‑profile clients. Identify latest sales opportunities and improvements within existing accounts.
Review service level performance reports to ensure client service levels are met and exceeded.
Troubleshoot escalated open issues and tasks, working closely with senior internal and client cross‑functional teams. Serve as a subject matter expert for key systems and processes for projects.
Direct the client and project team regarding the scope of work and responsibilities; maintain daily performance and ongoing delivery against contractual obligations.
Apply a broad knowledge of the business, own discipline, and how it integrates with others to achieve team and departmental objectives.
Lead by example and model behaviors consistent with CBRE RISE values. Influence others to adopt different points of view while being guided by policies and departmental plans.
Identify and solve technical and operational problems of complexity.
Understand and recognize the broader impact across the department.
Improve and change existing methods, processes, and standards within the job discipline.
Qualifications
Bachelor's Degree preferred with 5‑8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Extensive organizational skills and an advanced inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity
CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations
CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
recruitingaccommodations@cbre.com
or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
#J-18808-Ljbffr
Job ID 267383 | Posted 22-Apr-2026 | Role type: Full-time | Service line: GWS.
About the Role
Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to Best‑in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Responsibilities
Provide formal supervision to employees. Monitor the training and development of staff, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Consult with senior sales professionals to define complex project requirements, investigate various approaches to attain end results, develop action plans for high‑potential risks, and ensure the team implements in a timely manner.
Obtain and coordinate resources needed to service projects and build strategic operational plans.
Manage sales relationships with large and high‑profile clients. Identify latest sales opportunities and improvements within existing accounts.
Review service level performance reports to ensure client service levels are met and exceeded.
Troubleshoot escalated open issues and tasks, working closely with senior internal and client cross‑functional teams. Serve as a subject matter expert for key systems and processes for projects.
Direct the client and project team regarding the scope of work and responsibilities; maintain daily performance and ongoing delivery against contractual obligations.
Apply a broad knowledge of the business, own discipline, and how it integrates with others to achieve team and departmental objectives.
Lead by example and model behaviors consistent with CBRE RISE values. Influence others to adopt different points of view while being guided by policies and departmental plans.
Identify and solve technical and operational problems of complexity.
Understand and recognize the broader impact across the department.
Improve and change existing methods, processes, and standards within the job discipline.
Qualifications
Bachelor's Degree preferred with 5‑8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Extensive organizational skills and an advanced inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity
CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations
CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
recruitingaccommodations@cbre.com
or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
#J-18808-Ljbffr