Customer Retention Specialist - State Farm Agent Team Member
Dongerharz, Janesville, WI, United States
Customer Retention Specialist – State Farm Agent Team Member
Full Time in Janesville, WI
Location
305 S Main St, Janesville, WI 53545
About the Role
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail‑oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Benefits
Simple IRA matching
Bonus based on performance
Paid time off
Compensation
$50,000.00 per year
Key Qualities for Success
You’re the person people call first when life goes sideways
– calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact.
You’re a natural relationship‑builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Full Time in Janesville, WI
Location
305 S Main St, Janesville, WI 53545
About the Role
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail‑oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Benefits
Simple IRA matching
Bonus based on performance
Paid time off
Compensation
$50,000.00 per year
Key Qualities for Success
You’re the person people call first when life goes sideways
– calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact.
You’re a natural relationship‑builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
#J-18808-Ljbffr