Customer Experience Representative
NetSpeed LLC, Rochester, NY, United States
Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service.
Every day, you’ll support customers with service orders and billing analysis. You’ll offer creative resolutions and connect your clients with the right products and services for their needs.
Primary Duties & Responsibilities
Responsible for providing customer service for all customers.
Very strong telecommunications skills; must be able to balance multiple, complex and time-sensitive duties all at the same time.
Experience in dealing with challenging interpersonal situations using flexibility to create positive change.
Strong face-to-face, written and verbal communication skills.
Experience diffusing difficult customer situations.
Required Experience & Knowledge
Two years of experience in direct service or related industry.
Associate degree in business or a combination of education and experience.
Experience interacting with complex database and management systems supporting customers.
Familiarity with bookkeeping practices and data management.
Detail-oriented, problem solver with experience improving processes.
$19 - $20 an hour
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
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And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service.
Every day, you’ll support customers with service orders and billing analysis. You’ll offer creative resolutions and connect your clients with the right products and services for their needs.
Primary Duties & Responsibilities
Responsible for providing customer service for all customers.
Very strong telecommunications skills; must be able to balance multiple, complex and time-sensitive duties all at the same time.
Experience in dealing with challenging interpersonal situations using flexibility to create positive change.
Strong face-to-face, written and verbal communication skills.
Experience diffusing difficult customer situations.
Required Experience & Knowledge
Two years of experience in direct service or related industry.
Associate degree in business or a combination of education and experience.
Experience interacting with complex database and management systems supporting customers.
Familiarity with bookkeeping practices and data management.
Detail-oriented, problem solver with experience improving processes.
$19 - $20 an hour
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
#J-18808-Ljbffr