Senior Director, User Experience Design Job at Red Hat in Raleigh

About the Job

Red Hat is seeking a seasoned, visionary and strategic leader to join our team as the Senior Director of User Experience. In this role, you will be responsible for driving the strategic vision, resource management, organizational planning and tactical implementation of user‑centric experiences across our product portfolio. You will lead a high‑performing team of UX designers, researchers and engineers to understand customer and partner needs, and you will identify and plan for emerging opportunities to set the business up for future success. Success requires close collaboration with cross‑functional stakeholders to align UX initiatives with business objectives and ensure a cohesive end‑to‑end user experience strategy.

What You Will Do

Strategic Leadership & Vision

• Define and champion the overarching user experience vision and strategy in alignment with company goals and market trends


• Shape and drive the long‑term technical strategy for a major product or service in collaboration with the Business Unit (BU) Partner


• Translate high‑level business goals into actionable engineering strategies and ensure the UX function is a core component


• Influence the portfolio and organisational strategy by building strong executive relationships across the BU, cross‑functional engineering teams, and operations (People, Finance, etc.)


• Provide thought leadership on emerging UX trends, methodologies, and technologies, advocating for continuous innovation and improvement

Organisational Leadership & High‑Performing Culture

• Recruit, mentor, and inspire a high‑performing team of UX designers, researchers and prototypers


• Sponsor leadership development programs both within your domain and the broader organisation, including rotational programmes and stretch assignments


• Champion organisational structures and cultural practices that promote collaboration and ownership both within your domain and the broader organisation


• Foster a culture of creativity, collaboration and excellence that embodies open source principles, empowering team members to achieve their full potential


• Establish clear goals, KPIs and performance metrics to evaluate organisational performance and drive continuous growth and development

Data‑Driven Customer Centricity & Operational Excellence

• Drive a systemic, customer‑first mindset across a large user experience organisation


• Lead and oversee the end‑to‑end design process, from user research and concept ideation to prototyping, testing and iteration


• Champion a data‑driven culture within your organisation, utilising analytics and financial insights to inform strategic decisions


• Monitor key UX metrics and performance indicators, using data‑driven insights to inform decision‑making and prioritise areas for improvement


• Lead coherent efforts in areas identified for continuous improvement and determine the course of action for organisation‑wide engineering efforts, including establishing and refining processes for a highly efficient, scalable and reliable software delivery model

Transformative Thinking and the Application of AI in UX

• Identify and champion breakthrough ideas, challenging conventional wisdom to develop innovative solutions


• Initiate and sponsor ambitious, cross‑organisational initiatives that disrupt or create new capabilities for the organisation


• Lead the integration of Artificial Intelligence (AI) to amplify the User Experience function's impact


• Automate UX Research and Data Analysis by directing the use of AI to analyse vast amounts of user interaction data, synthesise qualitative research (like interviews and surveys), perform sentiment analysis and identify patterns and insights that would be time‑consuming for associates to do manually


• Accelerate design iteration and prototyping through championing AI tools that streamline repetitive tasks like A/B testing, generate design suggestions, assist in wireframing and create functional prototypes from sketches, freeing up designers for complex, creative problem‑solving


• Enable hyper‑personalisation by utilising AI's predictive analytics capabilities to help teams forecast user needs, behaviour and preferences, allowing for the design and delivery of real‑time, personalised and adaptive user experiences at scale


• Enhance accessibility by driving the application of AI‑powered assistive technologies to automatically enhance and personalise interfaces, meet diverse user needs and improve overall accessibility

What You Will Bring

• 12+ years of UX/UI experience, with 8+ of those years leading high‑performing UX/UI teams to deliver exceptional user outcomes


• Strong strategic thinking and business acumen, with the ability to align UX initiatives with broader business objectives


• Demonstrated ability to create, build, develop, sustain and improve high‑performing teams


• Ability to develop and empower teams, present an overarching vision and maintain high standards of delivery


• Deep expertise in user‑centred design principles, usability and inclusivity best practices, design thinking methodologies and industry trends, including a strong understanding of AI's role in the future of design and research


• Excellent leadership and communication skills, with the ability to inspire and motivate cross‑functional teams


• Strong collaboration skills and the ability to effectively manage stakeholder relationships and expectations across a matrix organisation


• Experience working in an agile development environment, with a strong understanding of the software development lifecycle


• Experience with open‑source software development and familiarity with open‑source communities is a plus

Pay Transparency

The salary range for this position is $227,270.00 – $386,330.00. Actual offer will be based on your qualifications. Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value and internal pay equity. This position may also be eligible for bonus, commission and/or equity. For positions with Remote‑US locations, the actual salary range may differ based on location but will be commensurate with job duties and relevant work experience.

Benefits

• Comprehensive medical, dental and vision coverage


• Flexible Spending Account – healthcare and dependent care


• Health Savings Account – high deductible medical plan


• Retirement 401(k) with employer match


• Paid time off and holidays


• Paid parental leave plans for all new parents


• Leave benefits including disability, paid family medical leave and paid military leave


• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance programme and more

Note: These benefits are only applicable to full‑time, permanent associates at Red Hat located in the United States.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal‑opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status or any other basis prohibited by law.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com.