Retail Banker I - Vineland (40 hour)
TD, Vineland, NJ, United States
Work Location
Vineland, New Jersey, United States
Hours 40 hours per week
Pay Details $22.50 - $29.00 USD
Line Of Business Personal and Commercial Banking Services
Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions, identifying opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
Has a broad knowledge of the full product suite, services and processes of the business area, with low to moderate complexity/risk.
Establishes and nurtures customer relationships by consistently displaying product knowledge and actively listening to customer needs while engaging in additional conversation to identify any additional needs and offering a solution or partner referral.
Makes product recommendations based on customer needs and highlights product features and benefits that help customers through challenging times, saving time and money, and exceeding their needs.
Utilizes customer relationship management tools to proactively play a key role in customer assessments and outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed or complicated information.
Requires full proficiency gained through job‑related training to perform a range of activities.
Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake, and maintains an active registration status with NMLS.
Education & Experience
High school diploma or GED.
1+ year(s) of experience working with customers and/or sales in any capacity (volunteering, education, or military experience preferred).
Preferred: teller experience and ability to complete teller training upon hire.
Demonstrated ability to engage in customer conversations and educate on products and services.
Demonstrated organizational skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills, concise, clear and consistent.
Demonstrated ability to schedule and prioritize work, work independently and within deadlines.
Sound judgment in decision making and effective problem solving.
Proficient in Microsoft Office.
Notary license (preferred).
Customer Accountabilities
Deliver legendary experience by helping customers, building relationships, and delivering service and advice.
Understand and support the bank’s customer service strategy; deliver end‑to‑end advice through building trust, consultative support, and proactive recommendations.
Serve as a customer advocate in improving financial confidence, providing resolution and proactive tips.
Execute appropriate behaviors to deliver a legendary, unexpectedly human customer experience.
Act as a point of escalation for customer questions or concerns.
Perform a variety of teller transactions while monitoring fraud mitigation and adhering to operational policies.
Educate customers on self‑service options, including digital channels.
Represent the brand internally and externally.
Shareholder Accountabilities
Ensure compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
Participate daily to ensure alignment with risk framework.
Apply operating policies and procedures, support timely and accurate completion of business processes.
Escalate non‑standard or high‑risk transactions or activities as necessary.
Ensure documentation accurately reflects client/business intent and complies with regulations.
Perform due diligence to support accuracy of all transactions.
Adhere to the Bank Code of Conduct.
Contribute to operational excellence and business objectives.
Employee/Team Accountabilities
Participate fully as a team member and support a positive work environment focused on service, quality, innovation and teamwork.
Continuously enhance own knowledge and participate in knowledge transfer within the team and business unit.
Engage in personal performance management and development activities.
Keep others informed about project status and progress of day‑to‑day activities.
Contribute to a fair, positive and equitable environment supporting a diverse workforce.
Act as a brand ambassador internally and externally.
Use coaching feedback to demonstrate stronger performance and ownership of career aspirations.
Collaborate with teammates and actively seek improvement opportunities.
Embrace change and adhere to shared commitments and code of conduct expectations.
Physical Requirements Requires continuous sedentary work, frequent sitting and standing, occasional walking, moving safely in confined spaces, lifting/carrying (under and over 25 lbs.), and occasional reaching, pushing, pulling, twisting. Must respond quickly to sounds and concentrate for long periods of time.
Equal Employment Opportunity TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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Hours 40 hours per week
Pay Details $22.50 - $29.00 USD
Line Of Business Personal and Commercial Banking Services
Job Description The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions, identifying opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
Has a broad knowledge of the full product suite, services and processes of the business area, with low to moderate complexity/risk.
Establishes and nurtures customer relationships by consistently displaying product knowledge and actively listening to customer needs while engaging in additional conversation to identify any additional needs and offering a solution or partner referral.
Makes product recommendations based on customer needs and highlights product features and benefits that help customers through challenging times, saving time and money, and exceeding their needs.
Utilizes customer relationship management tools to proactively play a key role in customer assessments and outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed or complicated information.
Requires full proficiency gained through job‑related training to perform a range of activities.
Participates in customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
Engages in conversations with customers about loan products, facilitates the application intake, and maintains an active registration status with NMLS.
Education & Experience
High school diploma or GED.
1+ year(s) of experience working with customers and/or sales in any capacity (volunteering, education, or military experience preferred).
Preferred: teller experience and ability to complete teller training upon hire.
Demonstrated ability to engage in customer conversations and educate on products and services.
Demonstrated organizational skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills, concise, clear and consistent.
Demonstrated ability to schedule and prioritize work, work independently and within deadlines.
Sound judgment in decision making and effective problem solving.
Proficient in Microsoft Office.
Notary license (preferred).
Customer Accountabilities
Deliver legendary experience by helping customers, building relationships, and delivering service and advice.
Understand and support the bank’s customer service strategy; deliver end‑to‑end advice through building trust, consultative support, and proactive recommendations.
Serve as a customer advocate in improving financial confidence, providing resolution and proactive tips.
Execute appropriate behaviors to deliver a legendary, unexpectedly human customer experience.
Act as a point of escalation for customer questions or concerns.
Perform a variety of teller transactions while monitoring fraud mitigation and adhering to operational policies.
Educate customers on self‑service options, including digital channels.
Represent the brand internally and externally.
Shareholder Accountabilities
Ensure compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
Participate daily to ensure alignment with risk framework.
Apply operating policies and procedures, support timely and accurate completion of business processes.
Escalate non‑standard or high‑risk transactions or activities as necessary.
Ensure documentation accurately reflects client/business intent and complies with regulations.
Perform due diligence to support accuracy of all transactions.
Adhere to the Bank Code of Conduct.
Contribute to operational excellence and business objectives.
Employee/Team Accountabilities
Participate fully as a team member and support a positive work environment focused on service, quality, innovation and teamwork.
Continuously enhance own knowledge and participate in knowledge transfer within the team and business unit.
Engage in personal performance management and development activities.
Keep others informed about project status and progress of day‑to‑day activities.
Contribute to a fair, positive and equitable environment supporting a diverse workforce.
Act as a brand ambassador internally and externally.
Use coaching feedback to demonstrate stronger performance and ownership of career aspirations.
Collaborate with teammates and actively seek improvement opportunities.
Embrace change and adhere to shared commitments and code of conduct expectations.
Physical Requirements Requires continuous sedentary work, frequent sitting and standing, occasional walking, moving safely in confined spaces, lifting/carrying (under and over 25 lbs.), and occasional reaching, pushing, pulling, twisting. Must respond quickly to sounds and concentrate for long periods of time.
Equal Employment Opportunity TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
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