Luxury Spa Resort Reservationist
Lake Austin Spa Resort, Austin, TX, United States
Responsibilities
Exemplify the Lake Austin Spa Resort brand throughout every guest interaction. Generate revenue by providing excellent customer service while making guest reservations promptly and thoughtfully. Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Book 4 Time and Opera Cloud software. Process gift certificate orders. Take reasonable steps during and after the call to ensure guest satisfaction. Regularly attend and participate in training and staff meetings. Use active listening skills to determine guest's needs and revenue potential. Organize amenities, arrange transfers, and make any necessary arrangements for guests with outside vendors to provide the caller with high‑quality customer service. Process outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed, and attend to messages and promptly distribute work according to departmental policy and procedure. Additional Responsibilities
Promote the sales of additional spa services in a positive and motivational manner. Process online spa appointment requests for upcoming day and overnight guests. Confirm future appointments by phone and email. Attend and participate in briefings and specialized training programs to acquire up‑to‑date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Assist the Sales & Marketing Department in collecting data for future marketing efforts. Qualifications
High School Diploma or GED. 1+ years of consistent experience in customer service or hotel hospitality. Flexibility schedule, including weekends and holidays. Exceptional verbal communication and listening skills. Pleasant and personable. Must maintain a good working relationship with co‑workers, the LASR leadership team, and property personnel. Excellent customer focus with the ability to quickly establish credibility and make a connection with guests. Ability to project a positive attitude over the phone. Ability to multi‑task (speak with guests on the phone while accessing the computer and entering critical information). Proficient with Microsoft products. Opera/Book 4 Time knowledge and experience ideal. Ability to be efficient and productive in a fast‑paced environment. Pleasant personality; self‑starter; enthusiastic team player; self‑motivated. Ability to work independently, exercise initiative, and make decisions with confidence and collaborate as a team. Assets
Previous reservations or call center experience is helpful. Pleasant personality, enthusiastic, motivated self‑starter, and team player. Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly. Schedule
Schedules range all 7 days of the week with weekend and holiday availability, 40 hours a week. Shifts can alternate on a monthly rotating schedule provided a month in advance. Location
We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Employment Details
Reservations agent positions are on‑site and require an initial training period to prepare you for taking inbound calls. How quickly you begin to accumulate commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi‑weekly). Benefits
Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives. Equal Opportunity Employer
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Exemplify the Lake Austin Spa Resort brand throughout every guest interaction. Generate revenue by providing excellent customer service while making guest reservations promptly and thoughtfully. Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Book 4 Time and Opera Cloud software. Process gift certificate orders. Take reasonable steps during and after the call to ensure guest satisfaction. Regularly attend and participate in training and staff meetings. Use active listening skills to determine guest's needs and revenue potential. Organize amenities, arrange transfers, and make any necessary arrangements for guests with outside vendors to provide the caller with high‑quality customer service. Process outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed, and attend to messages and promptly distribute work according to departmental policy and procedure. Additional Responsibilities
Promote the sales of additional spa services in a positive and motivational manner. Process online spa appointment requests for upcoming day and overnight guests. Confirm future appointments by phone and email. Attend and participate in briefings and specialized training programs to acquire up‑to‑date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Assist the Sales & Marketing Department in collecting data for future marketing efforts. Qualifications
High School Diploma or GED. 1+ years of consistent experience in customer service or hotel hospitality. Flexibility schedule, including weekends and holidays. Exceptional verbal communication and listening skills. Pleasant and personable. Must maintain a good working relationship with co‑workers, the LASR leadership team, and property personnel. Excellent customer focus with the ability to quickly establish credibility and make a connection with guests. Ability to project a positive attitude over the phone. Ability to multi‑task (speak with guests on the phone while accessing the computer and entering critical information). Proficient with Microsoft products. Opera/Book 4 Time knowledge and experience ideal. Ability to be efficient and productive in a fast‑paced environment. Pleasant personality; self‑starter; enthusiastic team player; self‑motivated. Ability to work independently, exercise initiative, and make decisions with confidence and collaborate as a team. Assets
Previous reservations or call center experience is helpful. Pleasant personality, enthusiastic, motivated self‑starter, and team player. Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly. Schedule
Schedules range all 7 days of the week with weekend and holiday availability, 40 hours a week. Shifts can alternate on a monthly rotating schedule provided a month in advance. Location
We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Employment Details
Reservations agent positions are on‑site and require an initial training period to prepare you for taking inbound calls. How quickly you begin to accumulate commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi‑weekly). Benefits
Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives. Equal Opportunity Employer
Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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