Customer Service Rep
Bmd USA, Eureka, CA, United States
Building Material Distributors Inc. | BMD - Eureka
1200 W Del Norte St
Eureka, CA 95501, USA
Responsibilities
Use friendly and professional conduct in receiving all calls
Stay logged into the phone system 90% of the workday and answer every call before the third ring
Devote adequate attention to key account holders
Key in telephoned, emailed and faxed orders into company database
Follow up with open orders as needed
Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed
Resolve purchasing and delivery discrepancies and recommend appropriate action to correct errors
Create quotes in AS400 and distribute them to customers and / or OSR
Work shipped less than ordered and pre-invoice audit report
Try to move slow moving inventory specials (SDO)
Audit handler order status, ensuring there are no status 10 or 00’s at day’s end
Create inventory hold tags
Write requests for credit/debit memos for review by location Branch / DC Manager
Stay continuously updated on product information
Make scripted outbound calls to customers regarding product information and updates
Submit IT work orders using Community Manager for any computer problems
Expected to attend frequent product-training meetings before and after regular work hours as needed
Perform other duties as requested by the Branch Manager / DC Manager
Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks
Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders
Entry level purchasing support for special order needs for customer orders
Skills
To be Successful You Must Have the Following Skills
Proven experience in office management or administrative support roles with strong organizational skills
Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applications
Strong communication skills with the ability to be bilingual is highly desirable
Exceptional time management skills with the ability to prioritize tasks effectively
Demonstrated customer service expertise with a professional phone etiquette approach
Ability to perform clerical tasks such as proofreading, filing, and calendar management efficiently
Have great mathematical skills such as adding, subtracting, multiplying and fractions
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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1200 W Del Norte St
Eureka, CA 95501, USA
Responsibilities
Use friendly and professional conduct in receiving all calls
Stay logged into the phone system 90% of the workday and answer every call before the third ring
Devote adequate attention to key account holders
Key in telephoned, emailed and faxed orders into company database
Follow up with open orders as needed
Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed
Resolve purchasing and delivery discrepancies and recommend appropriate action to correct errors
Create quotes in AS400 and distribute them to customers and / or OSR
Work shipped less than ordered and pre-invoice audit report
Try to move slow moving inventory specials (SDO)
Audit handler order status, ensuring there are no status 10 or 00’s at day’s end
Create inventory hold tags
Write requests for credit/debit memos for review by location Branch / DC Manager
Stay continuously updated on product information
Make scripted outbound calls to customers regarding product information and updates
Submit IT work orders using Community Manager for any computer problems
Expected to attend frequent product-training meetings before and after regular work hours as needed
Perform other duties as requested by the Branch Manager / DC Manager
Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks
Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders
Entry level purchasing support for special order needs for customer orders
Skills
To be Successful You Must Have the Following Skills
Proven experience in office management or administrative support roles with strong organizational skills
Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applications
Strong communication skills with the ability to be bilingual is highly desirable
Exceptional time management skills with the ability to prioritize tasks effectively
Demonstrated customer service expertise with a professional phone etiquette approach
Ability to perform clerical tasks such as proofreading, filing, and calendar management efficiently
Have great mathematical skills such as adding, subtracting, multiplying and fractions
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr