Account Manager - San Francisco, CA
GSK, San Francisco, CA, United States
Account Manager
Location: USA - California - San Francisco.
Posted Date: Apr 23 2026.
Job Summary The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks such as Health systems/HSs, State CDC Awardees, major health departments, and Federally Qualified Health Systems/FQHCs. The role serves as the primary liaison with our largest customers and engages C/D level clinical & non-clinical stakeholders to understand unique customer needs and priorities and to deliver a customized value proposition. The Account Manager will meet or exceed sales performance objectives by developing, implementing, and executing an integrated territory business plan encompassing key customer targets and key accounts, providing scientific and clinical information within the disease state area and approved products, delivering clinical brand sales presentations to physicians, APPs, medical staff, and other appropriate clinic personnel using a customer engagement selling model, and optimizing customer engagement resources. Participation in training and development programs and adherence to all industry and corporate policies and procedures are required. Successful outcomes include convincing HCPs to prescribe product to appropriate patients within indication, servicing their accounts, and aligning with the overall brand system.
Key Responsibilities
Build partnerships with large-organized customers, including IDNs, Academic Centers, and key decision-makers (e.g., Chief Medical Officers, Pharmacy Directors, Infectious Disease Specialists, and P&T Committee members).
Achieve and exceed sales targets within the assigned territory by developing, implementing, and executing an integrated business plan for key accounts to maximize sales.
Identify and engage key influencers, ensuring designated customer interaction expectations are met, with a focus on top target customers.
Plan and organize activities to achieve call metrics, optimizing coverage and frequency to key customers to maximize access and sales opportunities.
Deliver comprehensive clinical brand presentations to physicians and other healthcare professionals, driving appropriate product utilization.
Understand the healthcare delivery system within each assigned customer, including the physician hierarchy, key pharmacy personnel, and clinical nursing staff.
Develop in-depth product and competitor knowledge, staying informed about local and regional market trends.
Analyze local trends to identify long and short-term goals, crafting a robust product launch business plan.
Collaborate with peers in the sales organization to share best practices and strategies.
Provide feedback on marketing strategy, analyze the effectiveness of sales activities and territory performance, and develop territory plans with the Regional Sales Director, brand team, and other support partners to deliver exceptional customer experience.
Manage the territory budget to support sales and marketing activities effectively.
Complete administrative tasks promptly, executing the company brand strategy and tactics within the assigned geographic area.
Participate in training and development programs to enhance skills and knowledge.
Maintain adherence and compliance with all corporate and industry policies and procedures.
Basic Qualifications
Bachelor’s Degree in a relevant field.
Valid driver’s license.
Travel Required: Up to 50%.
Experience Level: Account Manager 6 – Minimum 5 years of biotech/pharmaceutical experience; Account Manager 7 – Minimum 3 years of biotech/pharmaceutical experience.
Preferred Qualifications
Proven success in product launch sales.
Hepatology experience preferred.
Documented track record of achieving sales targets and goals.
Expertise in account selling and managing complex sales processes.
Deep knowledge of the Health Systems business model, organizational structure, key stakeholder roles and decision‑making processes (P&T, formulary, etc.).
Experience calling on C/D level within large, complex healthcare delivery networks (e.g., IDNs).
Experience with lateral leadership in a highly matrixed organization.
Ability to work effectively both independently and as part of a team.
Analyze data and trends to create actionable business plans.
Flexibility and adaptability to changing market conditions.
Genuine passion for helping others and improving patient outcomes.
Demonstrated ability to adhere to all regulatory, legal, and compliance standards.
Exceptional presentation and selling skills, coupled with strong business acumen.
Fluency in Mandarin, Cantonese, Korean, Vietnamese, or Tagalog preferred.
Requirements Travel up to 50% of the time, with potential overnight stays. Lift and/or move up to 35 pounds.
Salary & Benefits For candidates based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary ranges from $162,750 to $271,250. The position offers an annual bonus and eligibility to participate in a share‑based long‑term incentive program dependent on the level of the role. Benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, paid caregiver/parental and medical leave.
Equal Opportunity Employer GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
#J-18808-Ljbffr
Job Summary The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks such as Health systems/HSs, State CDC Awardees, major health departments, and Federally Qualified Health Systems/FQHCs. The role serves as the primary liaison with our largest customers and engages C/D level clinical & non-clinical stakeholders to understand unique customer needs and priorities and to deliver a customized value proposition. The Account Manager will meet or exceed sales performance objectives by developing, implementing, and executing an integrated territory business plan encompassing key customer targets and key accounts, providing scientific and clinical information within the disease state area and approved products, delivering clinical brand sales presentations to physicians, APPs, medical staff, and other appropriate clinic personnel using a customer engagement selling model, and optimizing customer engagement resources. Participation in training and development programs and adherence to all industry and corporate policies and procedures are required. Successful outcomes include convincing HCPs to prescribe product to appropriate patients within indication, servicing their accounts, and aligning with the overall brand system.
Key Responsibilities
Build partnerships with large-organized customers, including IDNs, Academic Centers, and key decision-makers (e.g., Chief Medical Officers, Pharmacy Directors, Infectious Disease Specialists, and P&T Committee members).
Achieve and exceed sales targets within the assigned territory by developing, implementing, and executing an integrated business plan for key accounts to maximize sales.
Identify and engage key influencers, ensuring designated customer interaction expectations are met, with a focus on top target customers.
Plan and organize activities to achieve call metrics, optimizing coverage and frequency to key customers to maximize access and sales opportunities.
Deliver comprehensive clinical brand presentations to physicians and other healthcare professionals, driving appropriate product utilization.
Understand the healthcare delivery system within each assigned customer, including the physician hierarchy, key pharmacy personnel, and clinical nursing staff.
Develop in-depth product and competitor knowledge, staying informed about local and regional market trends.
Analyze local trends to identify long and short-term goals, crafting a robust product launch business plan.
Collaborate with peers in the sales organization to share best practices and strategies.
Provide feedback on marketing strategy, analyze the effectiveness of sales activities and territory performance, and develop territory plans with the Regional Sales Director, brand team, and other support partners to deliver exceptional customer experience.
Manage the territory budget to support sales and marketing activities effectively.
Complete administrative tasks promptly, executing the company brand strategy and tactics within the assigned geographic area.
Participate in training and development programs to enhance skills and knowledge.
Maintain adherence and compliance with all corporate and industry policies and procedures.
Basic Qualifications
Bachelor’s Degree in a relevant field.
Valid driver’s license.
Travel Required: Up to 50%.
Experience Level: Account Manager 6 – Minimum 5 years of biotech/pharmaceutical experience; Account Manager 7 – Minimum 3 years of biotech/pharmaceutical experience.
Preferred Qualifications
Proven success in product launch sales.
Hepatology experience preferred.
Documented track record of achieving sales targets and goals.
Expertise in account selling and managing complex sales processes.
Deep knowledge of the Health Systems business model, organizational structure, key stakeholder roles and decision‑making processes (P&T, formulary, etc.).
Experience calling on C/D level within large, complex healthcare delivery networks (e.g., IDNs).
Experience with lateral leadership in a highly matrixed organization.
Ability to work effectively both independently and as part of a team.
Analyze data and trends to create actionable business plans.
Flexibility and adaptability to changing market conditions.
Genuine passion for helping others and improving patient outcomes.
Demonstrated ability to adhere to all regulatory, legal, and compliance standards.
Exceptional presentation and selling skills, coupled with strong business acumen.
Fluency in Mandarin, Cantonese, Korean, Vietnamese, or Tagalog preferred.
Requirements Travel up to 50% of the time, with potential overnight stays. Lift and/or move up to 35 pounds.
Salary & Benefits For candidates based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary ranges from $162,750 to $271,250. The position offers an annual bonus and eligibility to participate in a share‑based long‑term incentive program dependent on the level of the role. Benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, paid caregiver/parental and medical leave.
Equal Opportunity Employer GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
#J-18808-Ljbffr