Customer Accounts Representative I
Mouser Electronics, Mansfield, TX, United States
Customer Accounts Representative I
Accountabilities & Essential Functions
Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions.
Deliver excellent customer service through various channels including phone, email, and online chat.
Participate in regular team meetings to report on the progress towards meeting objectives.
Perform tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
Continually expand knowledge of processes and procedures within Customer Accounts.
Understand Accounts Receivables and Accounts Payables functions.
Accurately process various types of customer requests, including but not limited to order releases, establishing credit limits, new account set‑ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
Process high standards of quality work with a sense of urgency.
Promote and maintain a high level of commitment to meeting daily productivity objectives and goals.
Work from daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
Ensure compliance with company policies and procedures, and support and participate in company total quality process.
Skills & Certifications
Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%).
Possess ability to perform credit and collections analysis and provide appropriate recommendations.
Strong background in accounts receivable and/or basic accounting preferred.
Possess analytical, problem solving, and negotiation & reasoning skills.
Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
Possess strong interpersonal, written, and oral communication skills.
Strong attention to detail, accuracy, and timely communication.
Ability to meet deadlines and quality expectations while managing multiple assignments.
Possess technical competency to utilize company computer system and related platforms. Knowledge of Microsoft Office applications at an intermediate level.
Strong alpha numeric data entry with good quality.
Ability to perform 10‑key by touch.
Trustworthy and maintains confidentiality.
Effective performance independently or as part of a team.
Self‑motivated, results‑oriented, with effective organizational skills.
Takes initiative to expand knowledge by utilizing available resources.
For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%.
Requirements
High School Diploma or Equivalent, plus 2 years of customer service or similar experience.
Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re‑assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, genetic information, national origin, sex, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state/provincial or local law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804‑3850 for assistance with accommodation.
Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants.
For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.
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Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions.
Deliver excellent customer service through various channels including phone, email, and online chat.
Participate in regular team meetings to report on the progress towards meeting objectives.
Perform tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
Continually expand knowledge of processes and procedures within Customer Accounts.
Understand Accounts Receivables and Accounts Payables functions.
Accurately process various types of customer requests, including but not limited to order releases, establishing credit limits, new account set‑ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
Process high standards of quality work with a sense of urgency.
Promote and maintain a high level of commitment to meeting daily productivity objectives and goals.
Work from daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
Ensure compliance with company policies and procedures, and support and participate in company total quality process.
Skills & Certifications
Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%).
Possess ability to perform credit and collections analysis and provide appropriate recommendations.
Strong background in accounts receivable and/or basic accounting preferred.
Possess analytical, problem solving, and negotiation & reasoning skills.
Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
Possess strong interpersonal, written, and oral communication skills.
Strong attention to detail, accuracy, and timely communication.
Ability to meet deadlines and quality expectations while managing multiple assignments.
Possess technical competency to utilize company computer system and related platforms. Knowledge of Microsoft Office applications at an intermediate level.
Strong alpha numeric data entry with good quality.
Ability to perform 10‑key by touch.
Trustworthy and maintains confidentiality.
Effective performance independently or as part of a team.
Self‑motivated, results‑oriented, with effective organizational skills.
Takes initiative to expand knowledge by utilizing available resources.
For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%.
Requirements
High School Diploma or Equivalent, plus 2 years of customer service or similar experience.
Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re‑assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, genetic information, national origin, sex, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state/provincial or local law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804‑3850 for assistance with accommodation.
Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants.
For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.
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