Customer Support Representative - Insurance Annuities
DXC Technology, Plano, TX, United States
Job Description
DXC Technology is a global IT services provider that works with companies and public‑sector organizations to modernize and secure their IT infrastructure.
Responsibilities
Respond to customer, agent, and broker/dealer requests via telephone or email, providing high‑quality service to BHF Annuity customers.
Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products.
Efficiently process transactions and track responses to ensure completion.
Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills, and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high‑quality service skills.
Required Qualifications
High School diploma.
1-2 years of customer service experience.
Must obtain FINRA Series 6 license within 90 days of hire (depending on the training plan).
Outstanding customer service skills and dedication to providing exceptional customer care.
Exceptional listening and analytical skills.
Solid time management skills.
Ability to multitask and successfully operate in a fast paced, team environment.
Adapt well to change and set and adjust priorities as needed.
Preferred Qualifications
Some college experience or a trade or professional certification.
Insurance or Financial Services industry experience or product‑specific experience.
Prior call center experience is highly preferred.
Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
Passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment.
Strong computer/keyboard skills and solid math, analytical and problem‑solving skills.
Working Environment
Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; flexibility for overtime & shift work may be required based on business needs.
Equal Opportunity Employer DXC Technology Company (DXC) is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
DXC participates in E‑Verify.
Disability Accommodations Individuals with a disability may request a reasonable accommodation by contacting
gss-hr-er@dxc.com . Please note: DXC will respond only to disability accommodation requests.
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Responsibilities
Respond to customer, agent, and broker/dealer requests via telephone or email, providing high‑quality service to BHF Annuity customers.
Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays.
Educate Financial Service Representatives on market requirements, processes, contract provisions, and annuity products.
Efficiently process transactions and track responses to ensure completion.
Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills, and empathy.
Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high‑quality service skills.
Required Qualifications
High School diploma.
1-2 years of customer service experience.
Must obtain FINRA Series 6 license within 90 days of hire (depending on the training plan).
Outstanding customer service skills and dedication to providing exceptional customer care.
Exceptional listening and analytical skills.
Solid time management skills.
Ability to multitask and successfully operate in a fast paced, team environment.
Adapt well to change and set and adjust priorities as needed.
Preferred Qualifications
Some college experience or a trade or professional certification.
Insurance or Financial Services industry experience or product‑specific experience.
Prior call center experience is highly preferred.
Demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
Passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment.
Strong computer/keyboard skills and solid math, analytical and problem‑solving skills.
Working Environment
Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; flexibility for overtime & shift work may be required based on business needs.
Equal Opportunity Employer DXC Technology Company (DXC) is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
DXC participates in E‑Verify.
Disability Accommodations Individuals with a disability may request a reasonable accommodation by contacting
gss-hr-er@dxc.com . Please note: DXC will respond only to disability accommodation requests.
#J-18808-Ljbffr