Director, Hospitality
Arizonacharliesdecatur, Phoenix, AZ, United States
Director, Hospitality page is loaded## Director, Hospitalitylocations:
Arizona Charlie's Boulder:
Arizona Charlies Decaturtime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
R-00664At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.**Job Description Summary:**Summary:
As the Director of Hospitality, you serve as a key strategic leader responsible for the overall direction, administration, and coordination of all hospitality operations. Your role is critical to ensuring these departments function cohesively to deliver exceptional guest experiences while maximizing operational efficiency and profitability. You are entrusted with aligning departmental performance to the property's mission, goals, and values. By driving service excellence, operational integrity, and financial results, you directly impact guest satisfaction, brand reputation, and the long-term success of the organization. With a focus on both day-to-day execution and long-term strategy, you are instrumental in achieving maximum return on investment and setting the standard for hospitality excellence across the property.**Job Description:**Essential Functions and Responsibilities* Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards* Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth* Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators* Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance* Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities* Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment* Plan, direct, and evaluate daily operations of hospitality departments including scheduled and non-scheduled services* Oversee the cleanliness and upkeep of the casino property through effective Environmental Services operations* Review room rates and yield strategies in response to local market conditions and trends* Ensure accurate and timely preparation of departmental reports and property records; address operational inefficiencies as needed* Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards* Perform other duties as assignedQualifications* 5 years of relevant industry experience in a management-level capacity in hotel operations* Demonstrated success in leading large teams, multi-unit operations, or high-impact projects* Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals* Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization* Adept at navigating ambiguity and adapting leadership style to dynamic business needs* Proven ability to build and maintain inclusive, collaborative, and high-performance work environments* Skilled in budget management, workforce planning, and process optimization* Ability to operate and interpret hospitality-related systems including LMS and Synkros* Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platformsRequirements* At least 21 years of age* High school diploma or equivalent required; Bachelor's Degree in Hotel Management, Business Administration, or related field preferred* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United StatesWork Cards* Nevada Gaming Registration* Drivers License* 10 Year DMV History ReportPhysical Requirements* Occasionally push/pull, lift and/or carry up to 35lbs. at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Regularly sit and work at a desk or computer* Regularly walk or move throughout the property* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person* Ability to distinguish between shades of color* Ability to tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions* Indoor* Smoky* Noisy* Bright flashing lights* Extreme hot cold temperatures* Slippery surfaces* Exposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.### Get In TouchWe’d love to meet you! Introduce yourself and we’ll follow up when a role that suits your skills opens up.Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity. At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy.
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Arizona Charlie's Boulder:
Arizona Charlies Decaturtime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
R-00664At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.**Job Description Summary:**Summary:
As the Director of Hospitality, you serve as a key strategic leader responsible for the overall direction, administration, and coordination of all hospitality operations. Your role is critical to ensuring these departments function cohesively to deliver exceptional guest experiences while maximizing operational efficiency and profitability. You are entrusted with aligning departmental performance to the property's mission, goals, and values. By driving service excellence, operational integrity, and financial results, you directly impact guest satisfaction, brand reputation, and the long-term success of the organization. With a focus on both day-to-day execution and long-term strategy, you are instrumental in achieving maximum return on investment and setting the standard for hospitality excellence across the property.**Job Description:**Essential Functions and Responsibilities* Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards* Recruit, develop, coach, and retain high-performing leadership teams and team members to foster engagement, accountability, and professional growth* Lead the execution of company and departmental initiatives by converting strategic objectives into actionable plans with defined performance indicators* Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency while maintaining quality and compliance* Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities* Promote a strong guest service culture by designing and maintaining service standards and resolving escalated concerns with sound judgment* Plan, direct, and evaluate daily operations of hospitality departments including scheduled and non-scheduled services* Oversee the cleanliness and upkeep of the casino property through effective Environmental Services operations* Review room rates and yield strategies in response to local market conditions and trends* Ensure accurate and timely preparation of departmental reports and property records; address operational inefficiencies as needed* Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards* Perform other duties as assignedQualifications* 5 years of relevant industry experience in a management-level capacity in hotel operations* Demonstrated success in leading large teams, multi-unit operations, or high-impact projects* Exceptional decision-making, planning, and analytical skills with a track record of achieving measurable business goals* Strong interpersonal, negotiation, and communication abilities to lead change and influence outcomes across all levels of the organization* Adept at navigating ambiguity and adapting leadership style to dynamic business needs* Proven ability to build and maintain inclusive, collaborative, and high-performance work environments* Skilled in budget management, workforce planning, and process optimization* Ability to operate and interpret hospitality-related systems including LMS and Synkros* Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platformsRequirements* At least 21 years of age* High school diploma or equivalent required; Bachelor's Degree in Hotel Management, Business Administration, or related field preferred* Ability to effectively communicate in English, both written and verbal* Obtain and maintain all work cards as required by the company* Verify right to work in the United StatesWork Cards* Nevada Gaming Registration* Drivers License* 10 Year DMV History ReportPhysical Requirements* Occasionally push/pull, lift and/or carry up to 35lbs. at floor, knee, waist, and chest levels* Occasionally squat, kneel, reach, bend, twist* Regularly sit and work at a desk or computer* Regularly walk or move throughout the property* Ability to communicate using in-person speech, radios, and telephone* Ability to hear, understand, and distinguish speech and/or other sound in person* Ability to distinguish between shades of color* Ability to tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions* Indoor* Smoky* Noisy* Bright flashing lights* Extreme hot cold temperatures* Slippery surfaces* Exposure to dust, fumes and/or gasesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.### Get In TouchWe’d love to meet you! Introduce yourself and we’ll follow up when a role that suits your skills opens up.Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity. At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy.
#J-18808-Ljbffr