Customer Support Representative
Consonus Pharmacy, Portland, OR, United States
Customer Support Representative
Overview
What’s your wish list for the perfect job? Maybe it’s to make a positive impact in the world, or to grow your career in healthcare. Maybe working with a supportive team is top priority, or to feel respected and valued. If your answer is “all of the above,” consider joining our team at Consonus Pharmacy. It’s a perfect opportunity for compassionate people dedicated to people’s health and well‑being.
Responsibilities
Answer customers’ inquiries and account‑related questions
Research and assist customers in troubleshooting issues over the phone
Establish positive relationships with both internal and external customers
Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers
Benefits
Paid training and career advancement opportunities
$25,000 toward ongoing education benefit
Generous paid time off that pools vacation, sick, and holiday pay in a single bucket for flexible use
Medical, dental, and vision insurance
Free access to MDLIVE – allowing access to your health benefits from anywhere
401K with employer match
Employee Assistance Program: free access to counseling and support services
Qualifications
One year of experience in providing customer service skills
One year of pharmacy experience preferred but willing to train
Ability to multi‑task by answering multiple calls, navigating multiple computer applications, and finding information
Ability to work under pressure and in time‑sensitive situations
EEO Statement “Be here. Be you.” For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.
We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.
That means you being you – without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.
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Responsibilities
Answer customers’ inquiries and account‑related questions
Research and assist customers in troubleshooting issues over the phone
Establish positive relationships with both internal and external customers
Provide excellent customer service while ensuring that security and confidentiality are maintained for all customers
Benefits
Paid training and career advancement opportunities
$25,000 toward ongoing education benefit
Generous paid time off that pools vacation, sick, and holiday pay in a single bucket for flexible use
Medical, dental, and vision insurance
Free access to MDLIVE – allowing access to your health benefits from anywhere
401K with employer match
Employee Assistance Program: free access to counseling and support services
Qualifications
One year of experience in providing customer service skills
One year of pharmacy experience preferred but willing to train
Ability to multi‑task by answering multiple calls, navigating multiple computer applications, and finding information
Ability to work under pressure and in time‑sensitive situations
EEO Statement “Be here. Be you.” For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.
We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.
That means you being you – without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.
#J-18808-Ljbffr