Optical Retail Specialist
Sight360, Florida, NY, United States
Description
At Clear Sight Partners, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.
Requirements Summary Objective:
The
Optical Retail Specialist
is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses.
Essential Functions and Responsibilities
Obtain patient’s prescription from ophthalmologist or optometrist
Gather patient’s information including vision and medical insurance information
Schedule, confirm and maintain appointments
Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
Prepare and submit the order to the proper lab for manufacturing
Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
Assist with frame inventory, contact lens inventory, marketing materials and office supplies
Teaching patients how to wear and care for both contact lenses and eyeglasses
Repairing or replacing broken frames
Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Multi-tasking to help patients in a timely manner
Supervisory Responsibility
Position reports to Optical Lead or Designee
Working Conditions and Environmental/Physical Demands
Standing/walking 95% of the day to perform the essential job duties.
Full body rotation (i.e., bending, stooping, twisting, etc.)
Repeating motions that may include the wrists, hands and/or fingers.
Moving about to accomplish tasks or moving from one worksite to another.
Light work that includes moving objects up to 20 pounds.
Communicating with others to exchange information.
Operating motor vehicle.
No adverse environmental conditions expected.
Position/Type/ Expected Hours of Work This is a full-time onsite position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.
Potential for evening and weekend hours as required.
Travel Travel between locations is required and scheduled at the discretion of the Optical Lead or designee.
Qualifications
Customer service experience preferred
Optical experience not required but helpful
Skills and Abilities
Customer service oriented
Excellent interpersonal and communication skills
Problem solving skills required
Managing multiple patients
Assisting patient in selections of proper eyewear
Teaching patients
Computer proficient
Able to perform necessary math skills
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Requirements Summary Objective:
The
Optical Retail Specialist
is responsible for interacting with customers on a daily basis to uncover needs for the patient’s lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient’s vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses.
Essential Functions and Responsibilities
Obtain patient’s prescription from ophthalmologist or optometrist
Gather patient’s information including vision and medical insurance information
Schedule, confirm and maintain appointments
Recommend frames, lenses and products that are suitable for the patient’s style, face and specifications
Adjust and fit frames according to the prescription and patient’s specifications, as well as to the patient’s face.
Prepare and submit the order to the proper lab for manufacturing
Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
Assist with frame inventory, contact lens inventory, marketing materials and office supplies
Teaching patients how to wear and care for both contact lenses and eyeglasses
Repairing or replacing broken frames
Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Multi-tasking to help patients in a timely manner
Supervisory Responsibility
Position reports to Optical Lead or Designee
Working Conditions and Environmental/Physical Demands
Standing/walking 95% of the day to perform the essential job duties.
Full body rotation (i.e., bending, stooping, twisting, etc.)
Repeating motions that may include the wrists, hands and/or fingers.
Moving about to accomplish tasks or moving from one worksite to another.
Light work that includes moving objects up to 20 pounds.
Communicating with others to exchange information.
Operating motor vehicle.
No adverse environmental conditions expected.
Position/Type/ Expected Hours of Work This is a full-time onsite position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.
Potential for evening and weekend hours as required.
Travel Travel between locations is required and scheduled at the discretion of the Optical Lead or designee.
Qualifications
Customer service experience preferred
Optical experience not required but helpful
Skills and Abilities
Customer service oriented
Excellent interpersonal and communication skills
Problem solving skills required
Managing multiple patients
Assisting patient in selections of proper eyewear
Teaching patients
Computer proficient
Able to perform necessary math skills
#J-18808-Ljbffr