Seasonal Customer Service Support Representative Onsite
Lakeshore Learning Materials, LLC, Carson, CA, United States
Job Description
We are currently seeking a Seasonal Customer Service Support Representative to work on‑site at our Carson headquarters within our Customer Relations division. In this fast‑paced, customer‑focused role you will serve as a key point of contact for our valued customers, providing timely, accurate and professional support across multiple channels.
Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above‑and‑beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order‑related issues and ensuring accurate data entry to support a seamless customer journey.
A day on the job looks like this:
Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner
Reviewing information for accuracy and ensuring compliance with company guidelines
Responding to customer emails with general questions about orders, returns, credits and other inquiries
Providing clear, helpful and professional responses to customers
Qualifications
High school diploma
Ability to type at least 50 wpm with strong accuracy
Professional phone presence and excellent customer communication skills
Experience handling high call volumes in a fast‑paced environment preferred
Strong problem‑solving abilities and attention to detail
Ability to multitask, prioritize and learn new systems quickly
Availability to work full‑time between 6:00 am and 6:00 pm, PT, or flexible scheduling within those hours
Additional Information For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically hired at an hourly rate between $18.05 and $22.00 depending on relevant experience and skillset.
Employee discount on products
Casual dress code
Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law.
Lakeshore is an E‑Verify employer. We use E‑Verify to confirm the employment eligibility of all newly hired employees.
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Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above‑and‑beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order‑related issues and ensuring accurate data entry to support a seamless customer journey.
A day on the job looks like this:
Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner
Reviewing information for accuracy and ensuring compliance with company guidelines
Responding to customer emails with general questions about orders, returns, credits and other inquiries
Providing clear, helpful and professional responses to customers
Qualifications
High school diploma
Ability to type at least 50 wpm with strong accuracy
Professional phone presence and excellent customer communication skills
Experience handling high call volumes in a fast‑paced environment preferred
Strong problem‑solving abilities and attention to detail
Ability to multitask, prioritize and learn new systems quickly
Availability to work full‑time between 6:00 am and 6:00 pm, PT, or flexible scheduling within those hours
Additional Information For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically hired at an hourly rate between $18.05 and $22.00 depending on relevant experience and skillset.
Employee discount on products
Casual dress code
Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS‑related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law.
Lakeshore is an E‑Verify employer. We use E‑Verify to confirm the employment eligibility of all newly hired employees.
#J-18808-Ljbffr