User Experience Strategist
Edward Jones, Tempe, AZ, United States
Position Schedule:
Full-Time
What You'll Do
Deeply understand the needs, pain points, behaviors, and emotions in the audience (i.e., investor, client, branch) journeys in the context of the digital and broader brand.
Ability to facilitate strategic UX methods and activities including design thinking, service design blueprinting, journey mapping, user flow mapping, and other UX and product definition methods.
May lead multi‑functional teams consisting of contractors and consultants, to determine appropriate experience architecture and desired outcomes across multiple user experiences.
Ensures that end users' experiences feel consistent across digital properties, products and portfolios and complement offline experiences.
Collaborates and communicates across delivery teams in the product they represent and across business stakeholders. Works closely with other UX Strategists to connect efforts across portfolios and products and brand/content ensuring that the experience that is being delivered across teams is coordinated and cohesive. Serves as an ambassador for important efforts and valuable research insights of interest to other teams.
Collates feedback from research and design efforts across their aligned area into actionable, key, and larger themes that are shared widely and with impact, across product team, and to other teams and products.
As appropriate, provides input on the definition, scope, and prioritization of UX tasks in collaboration with fellow UX and product team members, with special emphasis on overlap and connection with other efforts and direction.
Facilitates the implementation of UX Chapter defined processes and best practices within the product team. Educates and is an ambassador for UX processes and value on team.
Escalates issues and roadblocks to product and UX leadership.
Assists with mentoring and facilitating onboarding for new UX team members within the product they support.
Identify emerging trends and innovations in the discipline of user experience design and mentor others to ensure the firm's user experience design capabilities align with industry and client expectations.
Effectively collaborates with Team Leads by providing input into alignment to team activities and strategies.
Amplifies messages and advocates with all levels of leadership and team members for important communication items from leadership in both UX and their responsible area.
Champions the value of UX with leadership and elevates and celebrates team success and contributions.
Deeply understand firm's brand positioning and ensure brand is represented across all client and associate experiences – on or offline.
Establish a close working relationship with strategy, messaging, and channel teams to ensure the look and feel of digital properties align to the firm's brand.
Lead the strategic design, architecture, and development of multiple, highly complex digital experiences for clients, investors and associates that support the firm's digital strategy and brand initiatives.
Deeply understands the product(s) they represent and how that product(s), and its delivery relates to other products and efforts underway.
Serve as a product design integrator by ensuring a positive user experience within a digital ecosystem consisting of homegrown applications and third‑party vendor products and services.
Collaborates closely with Product Managers and Product Owners to influence the direction of a product or experience and its associated roadmap.
Compensation & Benefits Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage. Short‑ and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401(k) retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program.
Salary Range Hiring Minimum:
$120,000
Hiring Maximum:
$204,300
Skills / Requirements
Bachelor's degree in Human Factors, Interactive Design, Graphic Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science preferred.
Minimum of 10 years of experience directly related to user experience or digital products, including:
Knowledge of emerging business models and digital product strategy in the financial services industry.
Must have expertise using multiple UX methods including user journey mapping, user research, information architecture, low‑fidelity design, high‑fidelity design, design systems, web accessibility, and front‑end development.
Must have expertise in planning and facilitation of design thinking methodologies.
Experience with Agile methodologies.
What Could Set You Apart
Knowledge of financial services processes/fintech preferred.
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Current INTERNAL home‑based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home‑based status. Edward Jones intends in good faith to continue offering the role as home‑based, though future business or regulatory needs may require on‑site work.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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Full-Time
What You'll Do
Deeply understand the needs, pain points, behaviors, and emotions in the audience (i.e., investor, client, branch) journeys in the context of the digital and broader brand.
Ability to facilitate strategic UX methods and activities including design thinking, service design blueprinting, journey mapping, user flow mapping, and other UX and product definition methods.
May lead multi‑functional teams consisting of contractors and consultants, to determine appropriate experience architecture and desired outcomes across multiple user experiences.
Ensures that end users' experiences feel consistent across digital properties, products and portfolios and complement offline experiences.
Collaborates and communicates across delivery teams in the product they represent and across business stakeholders. Works closely with other UX Strategists to connect efforts across portfolios and products and brand/content ensuring that the experience that is being delivered across teams is coordinated and cohesive. Serves as an ambassador for important efforts and valuable research insights of interest to other teams.
Collates feedback from research and design efforts across their aligned area into actionable, key, and larger themes that are shared widely and with impact, across product team, and to other teams and products.
As appropriate, provides input on the definition, scope, and prioritization of UX tasks in collaboration with fellow UX and product team members, with special emphasis on overlap and connection with other efforts and direction.
Facilitates the implementation of UX Chapter defined processes and best practices within the product team. Educates and is an ambassador for UX processes and value on team.
Escalates issues and roadblocks to product and UX leadership.
Assists with mentoring and facilitating onboarding for new UX team members within the product they support.
Identify emerging trends and innovations in the discipline of user experience design and mentor others to ensure the firm's user experience design capabilities align with industry and client expectations.
Effectively collaborates with Team Leads by providing input into alignment to team activities and strategies.
Amplifies messages and advocates with all levels of leadership and team members for important communication items from leadership in both UX and their responsible area.
Champions the value of UX with leadership and elevates and celebrates team success and contributions.
Deeply understand firm's brand positioning and ensure brand is represented across all client and associate experiences – on or offline.
Establish a close working relationship with strategy, messaging, and channel teams to ensure the look and feel of digital properties align to the firm's brand.
Lead the strategic design, architecture, and development of multiple, highly complex digital experiences for clients, investors and associates that support the firm's digital strategy and brand initiatives.
Deeply understands the product(s) they represent and how that product(s), and its delivery relates to other products and efforts underway.
Serve as a product design integrator by ensuring a positive user experience within a digital ecosystem consisting of homegrown applications and third‑party vendor products and services.
Collaborates closely with Product Managers and Product Owners to influence the direction of a product or experience and its associated roadmap.
Compensation & Benefits Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short‑ and long‑term disability, basic life, and basic AD&D coverage. Short‑ and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401(k) retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program.
Salary Range Hiring Minimum:
$120,000
Hiring Maximum:
$204,300
Skills / Requirements
Bachelor's degree in Human Factors, Interactive Design, Graphic Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science preferred.
Minimum of 10 years of experience directly related to user experience or digital products, including:
Knowledge of emerging business models and digital product strategy in the financial services industry.
Must have expertise using multiple UX methods including user journey mapping, user research, information architecture, low‑fidelity design, high‑fidelity design, design systems, web accessibility, and front‑end development.
Must have expertise in planning and facilitation of design thinking methodologies.
Experience with Agile methodologies.
What Could Set You Apart
Knowledge of financial services processes/fintech preferred.
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Current INTERNAL home‑based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home‑based status. Edward Jones intends in good faith to continue offering the role as home‑based, though future business or regulatory needs may require on‑site work.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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