IT BRM Manager – Commercial Excellence
hackajob, California, MO, United States
Job Summary
The IT Business Relationship Manager, Commercial Excellence Manager works as the strategic right hand to the IT Director of Business Relationship Management – Commercial Excellence, acting as a senior advisor, capability steward, and internal consulting partner for global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities.
Key Responsibilities
Serve as the primary deputy to the Commercial Excellence BRM Director, owning executive briefings, decision preparation, and follow‑through.
Co‑create and articulate capability roadmaps for Sales Enablement, Veeva CRM/Vault, Sales Analytics, and HCP engagement.
Translate business ambition into structured capability strategies, value cases, and sequencing plans.
Lead future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
Ensure global consistency while enabling regional adaptation through templates, governance, and councils.
Translate business processes into solution concepts and integration maps; assess impact and effort sizing.
Partner with enterprise architects to ensure scalable, compliant, and well‑integrated solutions.
Shape discovery, rapid, and Phase‑0 deliverables, ensuring requirements reflect operational reality.
Co‑lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.
Run governance forums and QBR inputs; identify risks early and manage dependencies across domains.
Align with PMO and Finance on budget, value tracking, and runway.
Document and optimize sales operations, sales enablement, HCP engagement, and sales performance workflows.
Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansions.
Drive repeatable deployment playbooks, data readiness, and adoption enablement.
Introduce innovation tied to CE such as automation, analytics modernization, and AI‑assisted workflows.
Champion simplification, global reuse, and measurable value.
Ensure programs, projects, and applications align with organizational strategy through consistent delivery.
Provide the Sales Operations team a comprehensive view of sales performance to quickly identify issues and opportunities.
Apply operational expertise to implement effective sales programs.
Analyze business processes and document requirements to gain deep product understanding.
Identify opportunities for technology‑driven innovation and recommend feasible options.
Take a global perspective on tools, platforms, and processes to share learnings and drive synergy.
Own future‑state CE capability designs and standards; coordinate global consistency with regional activation.
Define global templates, KPIs, and adoption criteria; maintain living documentation and playbooks.
Partner with BTS and architects on integration patterns, non‑functional requirements, and scalability.
Support country/region rollouts with readiness, change, and adoption through deputy capability councils.
Provide strategic insights to business units on leveraging technology to enhance organizational capabilities and co‑create the CE roadmap.
Oversee continuous improvement of CE platforms (Veeva CRM/Vault, sales enablement, analytics).
Champion a culture of calculated risk‑taking and streamline processes.
Recommend solutions aligned to strategy and enterprise architecture; translate requirements into feasible designs with integration awareness.
Partner with PMO/Finance and unit leadership to manage portfolio scope, capacity, risks, and value; run governance and decision logs.
Orchestrate alignment with CX, eCommerce, Data/Analytics, and regional teams to accelerate adoption.
Qualifications
Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrable global impact.
Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
Proven ability to design and optimize Commercial Excellence processes such as HCP engagement, call planning, territory/quota, compensation, and activity capture.
Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
Experience partnering with IT, Sales, and delivery teams to validate feasibility, integration patterns, and scalability.
Preferred Qualifications
Consulting background in Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics within MedTech/Pharma.
Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
Proven executive communication, structured problem‑solving, and stakeholder influence across U.S., EMEA, APAC, LATAM.
Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.
Travel
Global travel as needed for key workshops, deployments, and stakeholder engagement.
Location
Onsite role at Abbott location in Alameda, CA. NOT a remote role.
Benefits
Career development opportunities within a global company.
Free medical coverage under Health Investment Plan (HIP) PPO medical plan.
High employer contribution retirement savings plan.
Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.
Recognized as a top workplace in multiple countries and named one of the most admired companies by Fortune.
Committed to diversity and supporting working mothers, female executives, and scientists.
EEO Statement
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Compensation
Base pay range $114,000 – $228,000; may vary by location.
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The IT Business Relationship Manager, Commercial Excellence Manager works as the strategic right hand to the IT Director of Business Relationship Management – Commercial Excellence, acting as a senior advisor, capability steward, and internal consulting partner for global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities.
Key Responsibilities
Serve as the primary deputy to the Commercial Excellence BRM Director, owning executive briefings, decision preparation, and follow‑through.
Co‑create and articulate capability roadmaps for Sales Enablement, Veeva CRM/Vault, Sales Analytics, and HCP engagement.
Translate business ambition into structured capability strategies, value cases, and sequencing plans.
Lead future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
Define global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
Ensure global consistency while enabling regional adaptation through templates, governance, and councils.
Translate business processes into solution concepts and integration maps; assess impact and effort sizing.
Partner with enterprise architects to ensure scalable, compliant, and well‑integrated solutions.
Shape discovery, rapid, and Phase‑0 deliverables, ensuring requirements reflect operational reality.
Co‑lead CE intake, prioritization, sequencing, and decision logs; maintain portfolio transparency.
Run governance forums and QBR inputs; identify risks early and manage dependencies across domains.
Align with PMO and Finance on budget, value tracking, and runway.
Document and optimize sales operations, sales enablement, HCP engagement, and sales performance workflows.
Lead readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansions.
Drive repeatable deployment playbooks, data readiness, and adoption enablement.
Introduce innovation tied to CE such as automation, analytics modernization, and AI‑assisted workflows.
Champion simplification, global reuse, and measurable value.
Ensure programs, projects, and applications align with organizational strategy through consistent delivery.
Provide the Sales Operations team a comprehensive view of sales performance to quickly identify issues and opportunities.
Apply operational expertise to implement effective sales programs.
Analyze business processes and document requirements to gain deep product understanding.
Identify opportunities for technology‑driven innovation and recommend feasible options.
Take a global perspective on tools, platforms, and processes to share learnings and drive synergy.
Own future‑state CE capability designs and standards; coordinate global consistency with regional activation.
Define global templates, KPIs, and adoption criteria; maintain living documentation and playbooks.
Partner with BTS and architects on integration patterns, non‑functional requirements, and scalability.
Support country/region rollouts with readiness, change, and adoption through deputy capability councils.
Provide strategic insights to business units on leveraging technology to enhance organizational capabilities and co‑create the CE roadmap.
Oversee continuous improvement of CE platforms (Veeva CRM/Vault, sales enablement, analytics).
Champion a culture of calculated risk‑taking and streamline processes.
Recommend solutions aligned to strategy and enterprise architecture; translate requirements into feasible designs with integration awareness.
Partner with PMO/Finance and unit leadership to manage portfolio scope, capacity, risks, and value; run governance and decision logs.
Orchestrate alignment with CX, eCommerce, Data/Analytics, and regional teams to accelerate adoption.
Qualifications
Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrable global impact.
Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
Proven ability to design and optimize Commercial Excellence processes such as HCP engagement, call planning, territory/quota, compensation, and activity capture.
Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
Experience partnering with IT, Sales, and delivery teams to validate feasibility, integration patterns, and scalability.
Preferred Qualifications
Consulting background in Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics within MedTech/Pharma.
Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
Proven executive communication, structured problem‑solving, and stakeholder influence across U.S., EMEA, APAC, LATAM.
Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.
Travel
Global travel as needed for key workshops, deployments, and stakeholder engagement.
Location
Onsite role at Abbott location in Alameda, CA. NOT a remote role.
Benefits
Career development opportunities within a global company.
Free medical coverage under Health Investment Plan (HIP) PPO medical plan.
High employer contribution retirement savings plan.
Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.
Recognized as a top workplace in multiple countries and named one of the most admired companies by Fortune.
Committed to diversity and supporting working mothers, female executives, and scientists.
EEO Statement
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Compensation
Base pay range $114,000 – $228,000; may vary by location.
#J-18808-Ljbffr